Islandwide Onsite Laptop Hardware Engineer (OT Eligible)

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 19,000 - 24,000; Full time

Job summary

Recruit Now Singapore Pte Ltd is hiring an Onsite Engineer (Laptop Hardware Technician) to support clients islandwide. You will diagnose and repair IT hardware issues and deliver professional service to end users and corporate customers.

You'll deploy to customer sites after a morning check-in at the Henderson Building, with OT opportunities and a potential completion bonus. Basic salary is up to $3,000 per month.

Qualifications

• Basic knowledge of computer hardware and software.
• Good understanding of laptop hardware troubleshooting and component replacement.
• Experience with Lenovo/HP laptops or printers.
• Willingness to travel islandwide daily as this is a roaming onsite role.

Responsibilities

• Provide onsite IT hardware service and technical support for laptops, desktops and printers.
• Diagnose and troubleshoot hardware and software issues and identify the root cause of problems.
• Perform hardware replacement and repair, mainly involving Lenovo and HP laptops and printers.
• Install and configure operating systems, firmware and BIOS.
• Manage assigned service cases from initial appointment through troubleshooting, resolution and closure.
• Keep customers updated on appointment schedules, service progress and incident status.
• Handle IT parts responsibly, including proper collection, movement and transportation to customer sites.
• Update and maintain service cases through the ticketing system.
• Work closely with dispatchers, team leads and supervisors to ensure jobs are completed and closed on time.
• Attend web-based training for new products, technologies and service procedures.
• Provide professional, friendly and reliable customer service at every onsite visit.

Skills

Basic computer hardware

Laptop hardware troubleshooting

Lenovo HP laptops/printers

Job description

Recruit Now Singapore Pte Ltd is hiring an Onsite Engineer (Laptop Hardware Technician) to support clients islandwide. You will diagnose and repair IT hardware issues and deliver professional service to end users and corporate customers.

You'll deploy to customer sites after a morning check-in at the Henderson Building, with OT opportunities and a potential completion bonus. Basic salary is up to $3,000 per month.