L2 System Engineer (Linux)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 60,933 - 72,986; Full time

Benefits offered by this job

Standby allowance of $200

Job summary

Success Human Resource Centre Pte Ltd. is hiring for a Support Engineer position in Singapore. The candidate will assist in problem resolution, perform system recoveries, and ensure system compliance with contractual specifications.

This role requires a minimum diploma in Computer Science, along with 3-5 years of IT experience. Additional certifications like Microsoft or ITIL are preferred. The work environment is dynamic and fast-paced.

Qualifications

• Minimum 3 to 5 years of IT experience.
• Consideration for experience and certifications in lieu of a degree.

Responsibilities

• Assist Support Engineer in problem resolution.
• Perform system recovery if needed.
• Ensure that the system runs according to specifications.
• Complete all service requests in accordance with SLA.

Skills

Service response management

Troubleshooting

Multitasking

Communication skills

Analytical skills

Education

Diploma in Computer Science or equivalent

Tools

Microsoft Certification

ITIL certification

Job description

Compensation

Monthly Salary: Up to $6,000 + Standby allowance $200.

Contract Details

Duration: 1 year outsourced contract.

Working Hours: Mon to Fri 8:30 am – 6 pm.

Location: Ang Mo Kio, Singapore.

Responsibilities

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
• Performing system recovery if needed.
• Escalating unsolvable problems to the 3rd Level Support Staff and reporting the escalation to a superior.
• Ensuring that the system runs according to contractual specifications after problem resolution.
• Providing advice on system/database performance monitoring and tuning.
• Ensuring deployments of approved patches/releases are implemented in accordance with Change Requests.
• Completing all service requests in accordance with SLA timeframes.
• Assisting the customer in verification, isolation, and/or provision of a temporary workaround for problems beyond 2nd Level Support Staff capability.
• Escalating unsolvable system problems and service requests to the OEM/Vendor for technical support.
• Coordinating system development tasks, including design, integration, and formal testing on the Change Request.
• Overseeing all transitions into production on the Change Request.
• Developing and completing actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
• Creating and maintaining programmatic and technical documentation to ensure efficient planning and execution on the Change Request.
• Managing and documenting system configurations on the Change Request.
• Performing troubleshooting and resolving incidents based on SLA.
• Generating the relevant administrative records and reports.

Qualifications

• Minimum Diploma in Computer Science, Computer Engineering or equivalent; consideration will be given to experience and certifications in lieu of a degree.
• Minimum 3 to 5 years of IT experience.

Preferred Skills and Knowledge

• Past working experience in a Cloud environment is an advantage.
• Ability to handle demanding service response and recovery turnaround.
• Ability to manage daily support tasks to meet stringent SLA requirements.
• Excellent scheduling and multitasking skills.
• Meticulous and process-oriented.
• Good, hard-working attitude with ability to work well under pressure.
• Good communication skills in English (written, spoken).
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with Microsoft Certification and/or ITIL certification.
• Dynamic, customer-oriented experience working in a fast-paced environment.
• Good knowledge of the following products will be advantageous: