L2 System Engineer (Wins)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 40,622 - 48,657; Full time

Job summary

A recruitment agency in Singapore is seeking a Network Engineer for a 1-year contract role. Responsibilities include assisting in problem resolution, system recovery, and escalation of issues. Candidates should have 3-5 years of IT experience, with prior experience in network engineering preferred. A Degree or Diploma in Computer Science is required, along with excellent communication skills and the ability to handle demanding service environments. The salary is up to $4,000 depending on qualifications and experience.

Qualifications

• Minimum 3-5 years IT experience.
• Minimum 3 years as a network engineer.
• Good knowledge of server, storage, and networking concepts.

Responsibilities

• Assist Support Engineer in problem resolution.
• Perform system recovery and escalate unsolvable issues.
• Ensure system runs according to agreements after resolutions.

Skills

Excellent communication skills (English)

Scheduling and multitasking skills

Analytical skills

Customer-oriented

Meticulous and process-oriented

Education

Degree/Diploma in Computer Science or equivalent

Tools

Active Directory/DNS

Microsoft Windows 2008-2016

Commvault Backup and Recovery

Symantec Endpoint Protection

Job description

- 1 year contract (renewal basis)
- Ang Mo Kio
- 8.30am – 6pm, with standby duty
- Basic Salary / Up to $4,000 (depends on qualification and experience)

Responsibilities

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
• Performing system recovery if needed.
• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
• Ensuring that the System runs according to contractual specifications after problem resolution.
• Providing advice on system / database performance monitoring and tuning.
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
• Complete all Service Requested accordingly to SLA timeframe.
• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
• Coordinating system development tasks to include design, integration and formal testing on the Change Request.
• Overseeing all transitions into production on the Change Request.
• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
• Managing and document system configurations on the Change Request.
• Perform troubleshooting and resolve incident based on SLA.
• Generating the relevant administrative records and reports.

Period

• 1 year contract (renewal basis)

Location

• Ang Mo Kio

Working Hours

• 8.30am –6pm, with standby duty
• Basic Salary / Up to $4,000 (depends on qualification and experience)

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
• Minimum 3 to 5 years IT experience
• Minimum 3 years of experience working as a network engineer within the operations environment.
• Past working experience in Cloud environment is an advantage
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with Microsoft Certification and/or ITIL certification.
• Dynamic, customer oriented, experience working in a fast paced environment.
• Good Knowledge of following products will be advantageous:
  • Active Directory/DNS
  • Microsoft Windows 2008-2016
  • Commvault Backup and Recovery
  • Symantec Endpoint Protection
• Good understanding of server, storage and networking concept.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

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