System Team Lead

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 63,980 - 76,635; Full time

Job summary

Success Human Resource Centre Pte Ltd. is looking for an experienced individual to lead the System team responsible for the cloud infrastructure. The role involves managing production environments and ensuring 24/7 service delivery while improving operational processes.

Applicants should have a strong background in Cloud Infrastructure and security controls, with at least 5 years of experience. A competitive salary of up to $6,300 is offered for the right candidate.

Qualifications

• 5+ years of experience in Cloud Infrastructure.
• Strong understanding of backup storage and virtualization technologies.
• Proficient in security controls and their integration with IT operations.
• Experience with security auditing and compliance (ISO 27001).
• Excellent problem-solving and diagnostics skills.

Responsibilities

• Lead the System team and ensure continuous improvement.
• Monitor and manage production environments in the Data Center.
• Provide systems engineering and operational support for cloud infrastructure.
• Manage IT assets and document operational processes.
• Respond to security incidents and provide security guidance.

Skills

Cloud Infrastructure

Security Controls

Technical Diagnostics

Multitasking

Incident Management

Good Communication

Education

Microsoft Certification

ITIL Certification

Tools

SCOM

PAM

Unix

Active Directory/DNS

Microsoft Windows 2008-2016

Commvault Backup and Recovery

Symantec Endpoint Protection

Job description

Job Overview

A 1‑year contract (renewal basis) based in Ang Mo Kio. Working Monday to Friday, 8:30 AM – 6:00 PM with standby if required. Basic salary up to $6,300, depending on experience and qualification.

Responsibilities

• In‑charge of System team.
• Design and formulate a framework of processes and procedures for the day‑to‑day operations of the team, and conduct continuous improvement.
• Lead and be responsible for monitoring and managing production environments that deliver 24/7 services in the Data Center.
• Provide systems engineering and operational support guidance for the cloud infrastructure components.
• Manage, own, and implement required risk, governance or compliance controls.
• Monitor and oversee the entire system operation and ensure all day‑to‑day issues and activities are addressed according to the appropriate urgency/severity.
• Provide guidance to the Maintenance Team as part of the system ops team to manage and operate IT infrastructure and facilities.
• Manage and maintain an up‑to‑date IT assets and patch information list and documented processes for operations, maintenance and systems requests.
• Monitor the health and availability of the infrastructure, attend to faults, and troubleshoot hardware and software technical problems.
• Perform routine preventive maintenance tasks, e.g. updating relevant security devices, applying critical patches to operating systems and applications.
• Coordinate and manage external vendors.
• Provide security reviews of access to infrastructure.
• Respond to security violations, vulnerabilities, and events from detection systems.
• Engineer security controls to protect data and systems.
• Provide security policy guidance.
• Assess and evaluate prospective products and applications.
• Interact with clients, engineers, and managers.
• Handle incident, service request and change request.

Period

• 1 year contract (renewal basis)

Location

• Ang Mo Kio

Working Hours

• Monday to Friday, 8:30 AM – 6:00 PM (standby if required).
• Basic salary up to $6,300 (depending on experience and qualification).

Requirements

• At least 5 years of relevant experience in Cloud Infrastructure.
• Strong understanding in technologies such as backup storage and virtualization.
• Good technical knowledge, diagnostics, and problem solving skills.
• Understanding of security controls and their integration and implementation with IT components and operations.
• Experience with security auditing, best practices and compliance using disciplines such as ISO 27001.
• Past working experience in a Cloud environment is an advantage.
• Ability to handle demanding service response and recovery turnaround.
• Ability to manage daily support tasks to meet stringent SLA requirements.
• Excellent scheduling and multitasking skills.
• Meticulous and process‑oriented.
• Good, hard‑working attitude with ability to work well under pressure.
• Good communication skills: English (written, spoken).
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with Microsoft Certification and/or ITIL certification.
• Dynamic, customer‑oriented, experience working in a fast paced environment.
• Good knowledge of the following products will be advantageous: SCOM, PAM, Unix, Active Directory/DNS, Microsoft Windows 2008‑2016, Commvault Backup and Recovery, Symantec Endpoint Protection.