System Engineer (Unix/Linux)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Success Human Resource Centre Pte Ltd. is hiring for a role in Ang Mo Kio aimed at supporting engineering efforts. The ideal candidate will assist in system problem resolution and performance monitoring, maintaining essential software systems. Candidates should possess over 5 years of experience, particularly in Linux environments and virtualization.

This role requires excellent communication skills, with responsibilities including managing service requests and system configurations, alongside potential shifts in accordance with project demands.

Qualifications

• 5+ years of experience in security, server consolidation, and virtualization.
• Advanced knowledge of Linux systems and critical software maintenance.
• Experience with automation and continuous integration.

Responsibilities

• Assist Support Engineers in resolving complex issues.
• Manage system configurations and document changes.
• Oversee transitions into production based on Change Requests.

Skills

Linux environments

Scripting (Perl, Ruby, Python)

Virtualization expertise

Documentation skills

Communication skills

Education

Bachelor’s degree in CS, IS, or related field

RHCE or RHCA certification

Tools

Red Hat Satellite

Ansible Tower

NetApp FAS storage solutions

Commvault Backup

Databases (MSSQL, Oracle)

Job description

Responsibilities:

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
• Performing system recovery if needed.
• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
• Ensuring that the System runs according to contractual specifications after problem resolution.
• Providing advice on system / database performance monitoring and tuning.
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
• Complete all Service Requested accordingly to SLA timeframe.
• Assisting the Customer in the verification, isolation, and/or provision of a temporary work‑around for the problem logged beyond 2nd Level Support Staff capability.
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
• Coordinating system development tasks to include design, integration, and formal testing on the Change Request.
• Overseeing all transitions into production on the Change Request.
• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
• Creating and maintaining programmatic and technical documentation to insure efficient planning and execution on the Change Request.
• Managing and documenting system configurations on the Change Request.
• Perform troubleshooting and resolve incident based on SLA.
• Generating the relevant administrative records and reports.

Period:

• 1 year contract (renewal basis)

Location:

• Ang Mo Kio

Working Hours:

• Monday to Friday: 8.30AM – 6PM (have to be on standby if required)
• (depending on experience and qualification)

Requirements:

• 5+ years of experience, including host platform security, server consolidation, virtualization
• 3+ years of experience in virtualization. Scripting experience including Perl, Ruby, or Python
• Bachelor’s degree in CS, IS, or related field
• RHCE or RHCA preferred (Knowledge in RHEL6 is a must.)
• Maintain, monitor, and support critical software systems in an enterprise environment
• Scripting for daily administration, automation, continuous integration
• Advanced knowledge of Linux environments. (Red hat Satellite, YUM, Apache, McAfee NAILs, SE Linux)
• Experience with Linux deployment and (configuration) management systems: e.g. Red Hat Satellite manager, Ansible Tower
• Experience with NetApp FAS storage solutions preferred
• Experience with databases (MSSQL, Oracle) preferred
• Strong verbal and written communication skills
• Good documenting capabilities (to be proven by set of reference documents)
• Commvault Backup and Recovery
• Good understanding of server, storage and networking concept.
• Past working experience in Cloud environment is an advantage
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard‑working attitude with ability to work well under pressure
• Good communication skills: English (written, spoken)