L2 System Engineer (AD) at Ang Mo Kio, $4200 - $5000 + Offsite stand-by allowance $200 (Office [...]

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 46,872 - 55,800; Full time

Job summary

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD. is looking for a Windows System Engineer for a 1-year outsourced contract in Ang Mo Kio. The role offers a monthly salary of $4200 - $5000 along with an offsite stand-by allowance of $200. Responsibilities include managing Active Directory, resolving system issues, and ensuring system performance.

The ideal candidate should possess a Diploma in Computer Science and at least 5 years of IT experience, with strong skills in problem resolution and customer service.

Qualifications

• Minimum 5 years of IT experience.
• Strong hands-on experience in enterprise-level projects.
• Proven AD configuration and integration capabilities.

Responsibilities

• Administrate Active Directory and Windows Update Services.
• Manage and maintain all Active Directory objects.
• Perform troubleshooting and resolve incidents based on SLA.

Skills

Active Directory management

Windows Update Services

Problem resolution

System recovery

DNS management

Customer service

Education

Diploma in Computer Science, Computer Engineering or equivalent

Tools

Microsoft Azure Stack

Linux

Microsoft Windows 2016-2022

Job description

This position is a 1-year outsourced contract for a Windows system engineer, offering a monthly salary of $4200 - $5000 plus an offsite stand‑by allowance of $200. The working hours are Monday through Friday from 8:30am to 6pm, located in Ang Mo Kio.

Job Responsibilities

• Administrating Active Directory and Windows Update Services
• Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items
• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff
• Performing system recovery if needed
• Escalating unsolvable problems to the 3rd Level Support Staff and reporting the escalation to superior
• Ensuring that the System runs according to contractual specifications after problem resolution
• Providing advice on system/database performance monitoring and tuning
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request
• Complete all Service Requested accordingly to SLA timeframe
• Assisting the Customer in the verification, isolation and/or provision of a temporary work‑around for the problem logged beyond 2nd Level Support Staff capability
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support
• Coordinating system development tasks to include design, integration and formal testing on the Change Request
• Overseeing all transitions into production on the Change Request
• Developing and completing actions in system specifications, technical and logistical requirements and other disciplines on the Change Request
• Creating and maintaining programmatic and technical documentation to ensure efficient planning and execution on the Change Request
• Managing and documenting system configurations on the Change Request
• Perform troubleshooting and resolve incidents based on SLA
• Generating the relevant administrative records and reports

Period

1-year outsourced contract

Location

Ang Mo Kio

Working Hours

Mon – Fri: 8:30am – 6pm

Salary

$4200 - $5000 + Offsite stand‑by allowance $200

Job Requirements

• Minimum Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree
• Minimum 5 years of IT experience
• Strong hands‑on experience in enterprise‑level projects
• Proven AD configuration and integration capabilities
• Proven GPO configuration and integration capabilities

Preferred Skills

• Past working experience in Cloud environment is an advantage
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process‑oriented
• Good, hard‑working attitude with ability to work well under pressure
• Good communication skills English (written, spoken) to liaise with native English‑speaking clients
• Good analytical skills with ability to work with others to resolve problems
• Good organization skills, with ability to properly document and track information
• Preferably with Microsoft Certification and/or ITIL certification
• Dynamic, customer oriented, experience working in a fast paced environment
• Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack, Microsoft Windows 2016-2022