L2 Production Applications Support Specialist

D L RESOURCES PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

D L RESOURCES PTE LTD is seeking a Production Support Specialist for a Bank sector role in Singapore. You will perform root cause analysis, manage incidents, and support deployments across SIT/UAT/Production, including after-hours remote work with on-site possible for outages.

Requirements: Bachelor's in CS or related field, 3+ years in production support, knowledge of payments domain and ITIL incident/problem management, plus strong analytical and communication skills.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years of production support experience across multiple technologies/platforms.

Responsibilities

• Perform root cause analysis on application defects and provide remediation solutions.
• Prioritize defects and plan for production releases based on defect criticality.
• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
• Proactively identify areas to improve system resiliency and performance to scale to volumes.
• Maintain production stability by ensuring deployments have risk and impact assessments.
• Communicate clearly with stakeholders regarding issues or queries.
• Assist production level 2 support with incident investigations and recovery feasibility; after-hours/weekend support as needed.
• Comply with SDM guidelines, processes, and IT policies.
• Share production defect learnings to improve quality and reduce future defects.
• Ensure production release documentation is properly updated.

Skills

Root cause analysis

Incident management

Stakeholder management

Excellent communication

Independent worker

Payments domain knowledge

Education

Bachelor's in Computer Science

Tools

AS400 platform

RPG/LE

COBOL400

SQL

Query400

ALDON

IBM RDi

BMC Control-M

Splunk

BMC Helix

Job description

D L RESOURCES PTE LTD is seeking a Production Support Specialist for a Bank sector role in Singapore. You will perform root cause analysis, manage incidents, and support deployments across SIT/UAT/Production, including after-hours remote work with on-site possible for outages.

Requirements: Bachelor's in CS or related field, 3+ years in production support, knowledge of payments domain and ITIL incident/problem management, plus strong analytical and communication skills.