Banking Production Support Analyst

AccionLabs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

AccionLabs is seeking a Production Support Analyst based in Singapore. The role includes providing tier support for applications, maintaining schedules, analyzing vendor applications, and training new employees. Candidates should have a Bachelor's degree and over 5 years of relevant experience in application support, preferably in the banking sector.

The ideal candidate will possess strong Unix/Linux skills, database knowledge, and familiarity with ITIL standards. Excellent communication and problem-solving skills are essential for success in this role, particularly under pressure.

Qualifications

• 5 or more years related work experience preferably in banking and financial sector.
• Minimum 3 years of hands-on experience troubleshooting complex, distributed software applications.
• Strong application support or relevant production, technical support and problem/incident management experience.

Responsibilities

• Provide two tier supports to all applications and assist end users.
• Maintain schedule jobs and perform troubleshoot on processes.
• Analyze all vendor applications and provide operational support.

Skills

Application support

Unix/Linux skills

Database knowledge (SQL, Oracle, Sybase)

Troubleshooting skills

ITIL standards knowledge

Service Now usage

Education

Bachelor's Degree in Computer Science, Engineering or related

Tools

Autosys

cron

Job description

AccionLabs is seeking a Production Support Analyst based in Singapore. The role includes providing tier support for applications, maintaining schedules, analyzing vendor applications, and training new employees. Candidates should have a Bachelor's degree and over 5 years of relevant experience in application support, preferably in the banking sector.

The ideal candidate will possess strong Unix/Linux skills, database knowledge, and familiarity with ITIL standards. Excellent communication and problem-solving skills are essential for success in this role, particularly under pressure.