L2 Application Support Engineer

RIDIK Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

RIDIK Pte Ltd in Changi, Singapore is seeking an experienced L2 Application Support Engineer. The successful candidate will provide 24x7 support and manage production incidents while collaborating across teams. This role is ideal for those who thrive in dynamic environments.

Candidates should have at least 4 years of relevant experience, strong problem-solving skills, and the ability to perform root cause analyses. A proactive mindset and excellent communication skills are essential for success in this position.

Qualifications

• Minimum 4 years of experience in L2 Application Support within a production environment.
• Strong experience in Incident Management and Problem Management.
• Good understanding of end-to-end web-based application infrastructure.
• Experience performing Root Cause Analysis (RCA) for production incidents.

Responsibilities

• Provide 24x7 application support through rotating 12-hour shifts.
• Manage and resolve production incidents and problems within agreed service levels.
• Collaborate with development, infrastructure, and business teams to resolve production issues.
• Drive continuous improvement initiatives, including automation and performance tuning.

Skills

Incident Management

Problem Management

Analytical Skills

Troubleshooting

Communication Skills

Job description

L2 Application Support Engineer

Location: Changi, Singapore

Contract Duration: 12 Months (Renewable Subject to Performance & Business Needs)

Availability: Immediate to 1 Month Notice Preferred

Employment Type: Contract

We are looking for an experienced L2 Application Support Engineer to join a dynamic team supporting critical applications in a fast‑paced production environment. This role is ideal for candidates who enjoy troubleshooting complex issues, ensuring system stability, and delivering high‑quality support services in a 24x7 environment.

Key Responsibilities

• Provide 24x7 application support through rotating 12‑hour shifts.
• Manage and resolve production incidents and problems within agreed service levels.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Monitor application performance, availability, and overall system health.
• Collaborate with development, infrastructure, and business teams to resolve production issues.
• Perform impact analysis and communicate issues effectively to stakeholders.
• Support application implementation and production releases.
• Drive continuous improvement initiatives, including automation, performance tuning, and reduction of manual operational tasks (TOIL).
• Follow Site Reliability Engineering (SRE) best practices to improve service reliability and operational efficiency.

Requirements

• Minimum 4 years of experience in L2 Application Sup"port within a production environment.
• Strong experience in Incident Management and Problem Management.
• Good understanding of end-to-end web‑based application infrastructure.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Experience performing Root Cause Analysis (RCA) for production incidents.
• Ability to work independently under pressure in a mission‑critical support environment.
• Excellent verbal and written communication skills.
• Proactive mindset with strong ownership and accountability.

Preferred Skills

• Experience supporting applications within the banking or financial services industry.
• Familiarity with application monitoring and observability tools.
• Exposure to SRE practices, service reliability monitoring, and operational automation.
• Experience working with cross‑functional, onsite, and offshore teams.
• Knowledge of digital banking platforms or financial products will be advantageous.

Shift Schedule

This role operates on a 12‑hour rotating shift basis:

• 8:00 AM – 8:00 PM
• 8:00 PM – 8:00 AM