Contract Production Support Analyst - Banking IT (CRM)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Production Support specialist for a 12-month contract in Singapore.

You will deliver a first-class service to stakeholders and ensure high availability of critical applications for business operations. The role requires 5+ years in Banking IT support, L2/L3 production support experience in a high-availability environment, and a strong ITIL knowledge base.

Qualifications

• 5+ years of experience in Banking IT support.
• Experience in L2/L3 production support in high-availability environments.
• Strong understanding of ITIL methodologies.

Responsibilities

• Deliver a 1st class Production Support service to Client’s Channels stakeholders.
• Responsible for availability, incident, problem and capacity management for the applications in scope.
• Respond to incidents, problems and user queries through proper analysis.
• Manage communications for incidents and SLA breaches within team and department.
• Drive technical remediation aligned with non-functional requirements.
• Evidence continual service improvement of processes and tasks (via automation).
• Ensure essential processes are followed and contribute to defining standards.
• Collaborate with 1st & 3rd level support and development teams to resolve incidents within SLA.

Skills

Incident response

Stakeholder communication

Urgent deadline focus

Tools

Microsoft Dynamics CRM

Job description

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Production Support specialist for a 12-month contract in Singapore.

You will deliver a first-class service to stakeholders and ensure high availability of critical applications for business operations. The role requires 5+ years in Banking IT support, L2/L3 production support experience in a high-availability environment, and a strong ITIL knowledge base.