L2 Application Support Engineer - DevOps & Cross-Functional

ITCAN PTE. LIMITED; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an experienced Application and Production Support specialist to ensure smooth operation of complex enterprise systems. The role focuses on incident resolution, proactive monitoring, and collaboration with cross-functional teams.

You will work with UNIX/Linux and Windows environments, Oracle/Sybase/MSSQL/PostgreSQL databases, and messaging with IBM MQ. A strong ITIL background and hands-on DevOps mindset are essential to drive reliable, scalable services.

Qualifications

• Minimum 4 years' experience in application and production support.
• Good understanding of ITIL processes.
• Experience with UNIX/Linux and Windows server environments.
• Knowledge of Oracle, Sybase, MSSQL and PostgreSQL databases.
• Familiarity with DevOps practices and configuration tools such as Ansible or Puppet.

Responsibilities

• Provide application and production support across environments.
• Coordinate with cross-functional teams to keep applications up and running.
• Advocate DevOps practices and secure, reliable operations.

Skills

Application support

Production support

Quality assurance

ITIL

UNIX

Java/J2EE

Windows Server

Oracle

Sybase

MS SQL Server

PostgreSQL

WebSphere MQ

Ansible

Puppet

DevOps

Strong communication

Cross-functional teamwork

ServiceNow

JIRA

Tools

BMC CTRL-M

OMI

CFT

IBM MQ Series

J2EE WAS

JBoss

IIS

Tomcat

Job description

ITCAN PTE. LIMITED in Singapore is seeking an experienced Application and Production Support specialist to ensure smooth operation of complex enterprise systems. The role focuses on incident resolution, proactive monitoring, and collaboration with cross-functional teams.

You will work with UNIX/Linux and Windows environments, Oracle/Sybase/MSSQL/PostgreSQL databases, and messaging with IBM MQ. A strong ITIL background and hands-on DevOps mindset are essential to drive reliable, scalable services.