L2 Application Support Analyst

GMP Technologies; Singapore; Vor Ort; SGD 52.000 - 78.000; Vollzeit

Zusammenfassung

GMP Technologies is seeking an L2 Application Support Analyst to ensure the reliable operation of production systems and provide incident and problem management. The role involves coordinating with resolver teams, escalating issues, and delivering on-site support during service cutovers.

The ideal candidate has 3–5 years of experience with application product support, strong skills in RHEL/Windows, Java debugging, and SQL database troubleshooting, plus familiarity with APIs and XML structures.

Qualifikationen

• 3–5 years of experience supporting application products (e.g., User Portals, application components).
• Proficiency with RHEL 7/8, Windows operating systems.
• Experience with Java debugging and scripting languages (Perl, Bash, Python).
• Solid knowledge of SQL databases and troubleshooting.

Aufgaben

• Ensure operation and maintenance of production systems and services.
• Provide incident and problem management, coordinating with resolver teams.
• Escalate issues to higher levels and adhere to SLAs.
• Analyze, document changes, and verify enhancements for applications/systems.
• Deliver onsite user support during service cutovers.

Kenntnisse

RHEL 7/8

Windows OS

Java debugging

Perl

Bash

Python

SQL databases

APIs

XML data structures

Travel domain

Jobbeschreibung

About the job L2 Application Support Analyst

• Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
• Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
• Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
• Escalate unresolved issues to the next level for further investigation and resolution.
• Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
• Deliver onsite user support during service cutovers to ensure a smooth transition.
• Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
• Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
• Be available for escalations and support on a standby basis when required.

Requirements:

• A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
• Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
• Experience with Java debugging and scripting languages like PERL, BASH, and Python.
• Solid knowledge of SQL databases with the ability to troubleshoot related issues.
• Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
• Strong understanding of XML data structures.
• Experience in the travel domain is preferred.

We regret that only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA