Application Support Analyst

re-zoo-me; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

re-zoo-me in Singapore is seeking an Application Support Analyst to join our client team. The role focuses on incident RCA, troubleshooting, and resolving production issues for web applications and microservices.

You will work with Business Analysts, Technical Support, and Development teams to propose fixes, manage change, and monitor performance to ensure stability and go-live success in a fast-paced environment.

Qualifications

• Experience in Supply Chain/Trade Finance/Electronic Invoicing.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with web applications and microservices, integrations, APIs, REST.
• Experience with Java/J2EE, WebSphere/WebLogic, Spring/Spring Boot, Angular, and Bootstrap.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.

Responsibilities

• Provide L2 incident support with RCA and workaround solutions.
• Collaborate with BA, Tech Support and Dev teams for fix proposals.
• Prioritize tickets with Product Owners and stakeholders; manage release scope.
• Analyze incident patterns and implement permanent fixes; automate repetitive tasks.
• Monitor application performance with L2 team and identify improvement opportunities.
• Support Go-Live activities including testing, sign-off and post-go-live monitoring.

Skills

Incident analysis

Troubleshooting

Business/IT bridge

APIs/REST

Java/J2EE

Security basics

Tools

Unix/Linux

Crontab/Autosys

ServiceNow

JIRA

SharePoint

XML/EDI

Oracle SQL/PLSQL

Job description

We are looking for an Application Support Analyst to join one of our clients here in Singapore, and your role is as below :

Key Responsibilities

• Incident Support: Assist the Application Production Support (L2) team with RCA and workaround/interim/permanent solutions for production issues.
• Troubleshooting: Work with Business Analysts, Technical Support, and Development teams on RCA and fix proposals.
• Problem & Change Management: Prioritize problem tickets with Product Owners and regional stakeholders; manage release scoping and complex production data fixes following Change Management processes.
• Continuous Improvement: Analyze incident/service request patterns, implement permanent solutions, automate repetitive tasks, and communicate known issues/interim solutions.
• Application Stability: Monitor application performance with the L2 team and identify optimization/improvement opportunities.
• Go-Live Support: Support releases, production user sanity testing/sign-off, conversion/migration, and post-go-live monitoring.
• Compliance: Ensure adherence to Bank policies, standards, and practices.

Technical & Behavioral Competencies

• Strong functional & business analysis skills; ability to bridge Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with functional solutions design for web applications and microservices, integrations, APIs, REST, and high-volume, low-latency, high-availability applications.
• Application Design and development exposure is a plus.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.
• Production support, incident analysis, RCA, and issue-fix documentation experience.
• Working experience with Java/J2EE, WebSphere/WebLogic, Spring/Spring Boot, Angular, and Bootstrap.