Senior L2 Application Support Engineer – DevOps/Java
ITCONNECTUS PTE. LTD.
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Job summary
ITCONNECTUS PTE. LTD. is seeking a capable IT support professional to provide application and production support for core banking and related systems.
The role requires strong ITIL knowledge, cross-functional collaboration, and hands-on experience with Unix/Windows servers, databases, and messaging tools. You will coordinate with infra and development teams to keep services running smoothly. The candidate will handle BAU tasks, incidents, and RFCs, contribute to DevOps adoption, and participate
Qualifications
- Minimum 4 years in application and production support.
- Quality assurance with good ITIL understanding.
- Strong technical transverse background (Infra, database, tools).
- Excellent communication and ability to work in cross-functional teams.
- Willingness to embrace change and evangelize DevOps best practices.
- Knowledge of UNIX servers and Java/J2EE apps in Unix environment.
- Knowledge of Windows servers and applications management in Windows environment.
- Understanding of relational databases (Oracle, Sybase, MSSQL, PostgreSQL).
- Knowledge of messaging systems such as WebSphere MQ.
- Experience with at least one configuration management tool (Ansible, Puppet).
- Good understanding of application system design, development, testing, deployment and maintenance.
- Coordinate with support and infrastructure teams to keep applications running.
- Familiarity with Windows/Linux (Red Hat); experience with BMC CTRL-M, OMI, CFT, IBM MQ, J2EE WAS, JBoss, IIS, Tomcat.
- DBs: Oracle, Sybase, SQL Server, PostgreSQL.
- Networking concepts (DNS, OS, Firewall).
- Experience with ServiceNow and JIRA.
- DevOps tools knowledge is a plus.
Responsibilities
- Supports team during diagnosis of issues within scope.
- Performs technical tasks and day-to-day BAU incidents/RFCs.
- Provides technical knowledge and maintains availability and reliability per SLA.
- Reviews technology changes to identify potential risks.
- Collaborates with project stakeholders, Development, Service managers, Architect on roadmaps and projects.
- Drives complex or high severity incidents when needed.
- Engages with new technologies and industry trends.
- Flexible to work in shifts and support On-call 24/7.
- Provides level 2 support for core banking and investment banking systems.
- Customizes and tests integrations with Real-Time Payments System, ensuring adherence to bank policies.
- Ensures integration with existing enterprise ecosystem.
- Prepares and maintains documentation with processes, flows, and test cases.
- Includes decommissioning of old servers/applications with proper procedures.
Skills
Tools
Job description
ITCONNECTUS PTE. LTD. is seeking a capable IT support professional to provide application and production support for core banking and related systems.
The role requires strong ITIL knowledge, cross-functional collaboration, and hands-on experience with Unix/Windows servers, databases, and messaging tools. You will coordinate with infra and development teams to keep services running smoothly. The candidate will handle BAU tasks, incidents, and RFCs, contribute to DevOps adoption, and participate
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