L1 Support Engineer (End User)

Temp-Team Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established consumer products organization in Singapore is seeking an IT Support Executive to provide Tier 1 IT support and assist with internal digital transformation efforts. Ideal candidates will have a diploma or bachelor’s degree in IT and 1-3 years of experience in helpdesk operations. Responsibilities include managing user requests, collaborating with teams, and conducting training sessions. This position offers a collaborative work environment focused on continuous improvement.

Qualifications

• 1-3 years of experience in end-user IT support or helpdesk operations.
• Working knowledge of standard business software.

Responsibilities

• Provide Tier 1 IT support to end users.
• Manage user requests through the IT ticketing system.
• Collaborate with internal IT and business teams.
• Prepare regular reports on support trends.
• Conduct user training sessions on internal systems.
• Support ad hoc IT projects.

Skills

Desktop/laptop troubleshooting

Network connectivity

Customer service mindset

Problem-solving skills

Communication skills

Education

Diploma or bachelor’s degree in information technology or related field

Job description

About the Company

Our client is a well-established consumer products and direct-selling organization with a strong regional presence and decades of successful operations. The company offers a stable and people-oriented work environment and is continuously enhancing its digital systems to support internal users and member services. We are seeking a dedicated IT Support Executive to provide reliable end‑user technical support and contribute to the company’s ongoing digital transformation efforts.

Responsibilities

• Provide Tier 1 IT support to end users by identifying, investigating, and resolving hardware and software issues related to laptops, servers, internal systems, and business applications.
• Manage user requests through the IT ticketing system, ensuring timely response and escalation to Tier 2 or external vendors when required.
• Collaborate with internal IT and business teams to ensure smooth system operations.
• Prepare regular reports on support trends and suggest improvements.
• Conduct user training sessions on internal systems, software, and IT best practices.
• Support ad hoc IT projects, including system upgrades, software rollouts, and process automation.
• Uphold IT policies and ensure data integrity, confidentiality, and compliance.

Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or related field.
• 1–3 years of experience in end‑user IT support or helpdesk operations.
• Working knowledge of desktop/laptop troubleshooting, network connectivity, phone systems, and standard business software.
• Good customer service mindset, problem‑solving, and communication skills.
• Organized, proactive, and able to manage multiple requests in a fast‑paced environment.
• This position offers an opportunity to join a long‑established and trusted company that values stability, teamwork, and continuous improvement.

Interested applicants kindly write to [e-mail] with your updated resume along with your current remuneration details, notice period and expected salary.