L1 IT Support

PERSOL SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 60,000; Full time

Job summary

A leading IT solution provider in Singapore is searching for an IT Help Desk professional to support credential management for their CyberArk system. The role involves handling user queries, verifying changes, and providing 24/7 support in a shift-based environment. Ideal candidates will have at least a year of IT support experience, familiarity with CyberArk, and strong skills in managing change processes. This position requires flexibility for shifts, including graveyard hours, ensuring continuous operational support.

Qualifications

• Minimum of 1 year of experience with IT support, including handling user queries.
• Proven experience in managing change management processes.
• Familiarity with CyberArk PAM solutions is a plus.

Responsibilities

• Handle and resolve user queries related to CyberArk.
• Assist users in obtaining credentials for various systems.
• Verify details of proposed changes before implementation.
• Work in a shift-based environment, including graveyard shifts.
• Generate and maintain reports related to CyberArk activities.
• Prepare and update shift work logs documenting activities.
• Assist with routine administrative tasks.

Skills

IT support

User query management

Change management processes

CyberArk PAM

Tools

CyberArk

Job description

Job Overview:

We are seeking a IT Help Desk to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands‑on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift‑based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift‑based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1 year of experience with IT support, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point.
• Any experience in other Privileged Access Management is advantageous.

Shift Flexibility:

• Must be available to work in shifts, 12 hour shift blocks (average 40 hours per week over a period).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.