Flexible Customer Experience & Campaign Specialist

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Global career exposure

Flexible working arrangements

Learning and development plans

Mentoring from experts

Job summary

TDCX in Singapore is hiring for a Quality Manager role within our BPO operations. You will lead quality initiatives, partner with departments to drive client satisfaction, and own campaigns to deliver measurable ROI while maintaining best-in-class customer experiences.

We value strong communication, adaptability, and the ability to manage multiple tasks in a fast-paced environment. The position offers a clear career path and exposure to global clients across industries.

Qualifications

• Preferable with 2 years of working experience in the related field.
• Strong time management skills and motivation to exceed expectations.
• Excellent verbal and written communication skills in English and the language of supporting market.

Responsibilities

• Build strong customer relationships by delivering best-in-class experience and identifying improvement opportunities.
• Collaborate with departments to improve customer outcomes.
• Own initiatives to improve department and organization reputation and deliver value.
• Lead talent brand campaigns to meet client objectives and ROI through insights.
• Partner with product teams to enhance service offerings and tools for customers.
• Support customer communications and education to ensure excellent experience.
• Perform other duties as required to maintain quality systems.

Skills

Time management

Communication skills

Multi-tasking

Computer literacy

Adaptability

Education

Diploma or higher in any field

Bachelor's degree or higher

Job description

TDCX in Singapore is hiring for a Quality Manager role within our BPO operations. You will lead quality initiatives, partner with departments to drive client satisfaction, and own campaigns to deliver measurable ROI while maintaining best-in-class customer experiences.

We value strong communication, adaptability, and the ability to manage multiple tasks in a fast-paced environment. The position offers a clear career path and exposure to global clients across industries.