Key Account Executive

UMW Equipment & Engineering Pte Ltd; Singapore; Vor Ort; SGD 42.000 - 72.000; Vollzeit

Benefits dieser Stelle

Competitive basic salary

Sales commission and performance-based

Monthly transportation allowance

Monthly handphone allowance

Career development and growth

Long-term relationships with corporate

Zusammenfassung

UMW Equipment & Engineering Pte Ltd is seeking a proactive Key Account Manager to manage a portfolio of key rental customers and drive renewals. You will build strong client relationships, conduct regular reviews, and monitor satisfaction to prevent churn.

The role involves CRM data management, market insights, and collaboration with Finance on collections. The ideal candidate will have a Diploma in Sales & Marketing, 2+ years of B2B sales experience, and strong communication and negotiation

Qualifikationen

• Diploma in Sales & Marketing or equivalent.
• At least 2 years of relevant B2B sales experience.
• Strong communication, interpersonal, and negotiation skills.
• Ability to understand and communicate technical product information.
• Strong analytical and problem-solving skills.
• Familiarity with digital transformation and technology-driven business solutions.
• Willing to travel for customer visits if required.
• Self-motivated, disciplined, and able to work independently.

Aufgaben

• Manage a portfolio of key rental customers and drive contract renewals.
• Build strong relationships to secure long-term retention.
• Conduct regular customer visits and business reviews (monthly/quarterly).
• Monitor customer satisfaction and address issues to prevent churn.
• Support credit control with Finance to minimize risk and overdue payments.
• Gather competitor pricing and market insights to support pricing strategy.

Kenntnisse

Strong communication

Interpersonal skills

Negotiation

Analytical skills

Problem-solving

Self-motivated

Independent work

Ausbildung

Diploma in Sales & Marketing

Tools

CRM software

Jobbeschreibung

Job Responsibilities

Key Account Management & Customer Retention

• Manage a portfolio of key rental customers.
• Building strong relationships with customers to secure contract renewal and long-term retention.
• Conduct regular customer visits and business reviews (monthly/quarterly).
• Monitor customer satisfaction and proactively address issues to prevent churn.
• Identify early risk signals (low utilisation, complaints, overdue payments).

Account Retention & Fleet Growth

• Protect the existing rental fleet and ensure maximum contract renewal and retention.
• Identify opportunities to increase fleet size within existing key accounts.
• Increase share of wallet by identifying competitor units and opportunities to replace them with our equipment.
• Monitor competitor activities within key accounts and take early action to prevent competitor penetration.
• Identify upcoming replacement, expansion and operational requirements.

CRM & Customer Insights

• Maintain accurate customer data, contact records, and interaction logs in CRM system.
• Track customer activity, pipeline, and opportunities systematically.
• Analyse customer usage trends, rental patterns, and recommend growth strategies.
• Ensure timely follow-up on all customer enquiries and service matters.
• Support resolution of operational issues and customer escalations.

Accounts & Collection Support

• Monitor customer payment status and support collection of overdue accounts.
• Work with Finance team to manage credit control and minimize risk.

Market Intelligence

• Gather insights on competitor pricing, rental rates, and customer movement.
• Provide feedback to management to support pricing strategy and campaigns.

Job Requirements

• Minimum Diploma in Sales & Marketing or an equivalent qualification.
• At least 2 years of relevant sales experience, preferably in a B2B environment.
• Strong communication, interpersonal, and negotiation skills.
• Good technical knowledge and the ability to understand and communicate technical product information.
• Strong analytical and problem-solving skills.
• Familiarity with digital transformation, digital tools, and technology-driven business solutions.
• Possess a valid driving licence and be willing to travel for customer visits, if required.
• Self-motivated, disciplined, and able to work independently as well as collaboratively within a team.

What We Offer

• Competitive basic salary.
• Attractive sales commission and performance incentives.
• Monthly transportation allowance.
• Monthly handphone allowance.
• Career development and growth opportunities.
• Opportunity to build long-term relationships with key corporate customers.