Responsibilities
Client Acquisition & Sales Execution
- Conduct B2B sales activities targeting clients in the construction, events, logistics, and facility management industries.
- Identify and approach prospective clients proactively.
- Conduct site visits, present company services, and prepare quotations and proposals.
- Follow up closely with clients to secure deals and achieve individual sales targets.
- Respond promptly to customer inquiries and prepare sales proposals.
Customer Relationship Management
- Maintain and strengthen relationships with existing clients.
- Provide regular after-sales support to ensure customer satisfaction and encourage repeat business.
- Handle customer feedback, complaints, and service-related issues with a problem-solving mindset.
Sales Operations Support
- Assist with contract preparation, documentation, and coordination with internal departments.
- Update the CRM system with customer information, sales leads, and activities.
- Monitor delivery status and ensure client requirements are fulfilled on time.
Market & Product Knowledge
- Stay updated on Qool Enviro's products and service offerings.
- Understand rental procedures, pricing structures, and service commitments.
- Gather market intelligence and share competitor insights with the team.
Reporting & Performance
- Submit weekly sales reports, forecasts, and updates to the Sales Manager / Head of Sales.
- Achieve KPIs related to leads, conversions, and customer satisfaction.
Requirements
Sales & Client Management
- Ability to generate and follow up on sales leads.
- Skilled in preparing quotations and proposals.
- Confident in conducting client presentations and site visits.
- Strong negotiation and sales closing skills.
Customer Service & Relationship Building
- Able to build rapport and trust with customers.
- Provides professional and responsive after-sales support.
- Handles customer concerns with a solution-oriented mindset.
- Maintains long-term customer relationships to encourage repeat business.
Communication & Interpersonal Skills
- Strong verbal and written communication skills.
- Able to present services clearly and professionally.
- Good listening skills with the ability to understand customer needs.
- Comfortable communicating with clients from diverse industries.
Organizational & Administrative Skills
- Able to maintain accurate records using CRM or sales tracking tools.
- Capable of managing multiple client accounts and follow-ups.
- Coordinates effectively with internal teams.
- Able to prepare and submit timely sales reports.
Industry & Product Knowledge
- Understanding of mobile toilet rental services and processes.
- Familiar with pricing models, rental durations, and service standards.
- Knowledge of customer needs in construction, events, or facility management sectors is preferred.
Personal Qualities
- Self-motivated and results-oriented.
- Proactive with a strong sense of initiative.
- Positive attitude and adaptable to changes and feedback.
- Team player with a collaborative mindset.
- Willing to learn and grow with the company