Junior IT Support Specialist — FinTech & Enterprise IT

FUSANG SINGAPORE PTE. LTD.; Singapore; On-site; SGD 24,000 - 46,000; Full time

Benefits offered by this job

Mentorship and hands-on learning

Enterprise IT exposure in fintech

Professional development support

Job summary

Fusang, a regulated fintech exchange in Singapore, seeks an IT Support Associate to provide onsite Tier 1–2 support for hardware, software, and connectivity. You will assist onboarding/offboarding, manage Jira ITSM tickets, and handle endpoint management and inventory at the Singapore office.

You will document procedures, support basic networking, and contribute to a fast-paced team with a focus on accuracy and service quality. Candidates should be tech-curious and eager to grow in corporate IT.

Qualifications

• Diploma in IT, Computer Science, or related field (or currently pursuing).
• 0–2 years IT support experience (internship counts).
• Basic knowledge of Windows, macOS, and common office applications.
• Strong Apple/macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment).
• Familiarity with IT ticketing systems (Jira ITSM preferred).
• Strong troubleshooting and problem-solving mindset.
• Fluent English (written and verbal).
• AI-assisted tools familiarity: Claude Code, Cursor, or GitHub Copilot.
• Willingness to learn and take initiative.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues.
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning).
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance.
• Support endpoint management, software installations, and system updates.
• Maintain IT asset inventory and assist with vendor procurement processes.
• Document technical procedures and update knowledge base articles.
• Assist with basic network troubleshooting and user access management.
• Provide hands-on support for day-to-day IT operations at the Singapore office.

Skills

Troubleshooting

Problem-solving

English fluency

Education

Diploma in IT / CS or related (or pursuing)

Tools

Jira ITSM

Apple Business Manager

Claude Code

Cursor

GitHub Copilot

Job description

Fusang, a regulated fintech exchange in Singapore, seeks an IT Support Associate to provide onsite Tier 1–2 support for hardware, software, and connectivity. You will assist onboarding/offboarding, manage Jira ITSM tickets, and handle endpoint management and inventory at the Singapore office.

You will document procedures, support basic networking, and contribute to a fast-paced team with a focus on accuracy and service quality. Candidates should be tech-curious and eager to grow in corporate IT.