IT Operations & Infrastructure Support

BANCO BILBAO VIZCAYA ARGENTARIA, S.A.; Singapore; Vor Ort; SGD 72.000 - 108.000; Vollzeit

Zusammenfassung

Banco Bilbao Vizcaya Argentaria, S.A. in Singapore is seeking an IT Operations & Infrastructure Support professional to sustain and optimize our IT environment. You will provide 1st line technical support, maintain infrastructure, and collaborate with regional and global IT teams to ensure high availability.

The role requires a strong background in networks, servers, storage, databases, and cybersecurity, plus excellent problem-solving and communication skills in English. Mandarin is a plus.

Qualifikationen

• Bachelor's degree in Computer Science or related field.
• Minimum 5 years' IT support or similar role, preferably in financial services.
• Strong networking, server, storage, database, and cybersecurity skills.
• Excellent problem-solving and communication in English; Mandarin is a plus.
• Familiarity with regulatory requirements is a plus.

Aufgaben

• Provide 1st line technical support for IT applications, systems and infrastructure.
• Respond to and resolve IT tickets and incidents promptly to minimize downtime.
• Assist in management and maintenance of IT infrastructure including servers, networks and storage.
• Maintain hardware inventories and lifecycles.
• Collaborate with Asia Hub IT and global teams and external vendors.
• Participate in system upgrades and migrations.
• Ensure compliance with security policies and local regulations.
• Maintain comprehensive documentation of systems and processes.
• Assist user training to improve IT literacy.
• Coordinate business continuity drills and maintain the Business Continuity Plan.
• Regulatory technology assessment support.

Kenntnisse

Networking

Servers

Storage

Databases

Cybersecurity

English communication

Mandarin (optional)

Ausbildung

Bachelor's in Computer Science or related field

Jobbeschreibung

Job Summary

We are seeking a dedicated IT Operations & Infrastructure Support professional to join our Singapore branch. The successful candidate will provide essential IT support and contribute to the management and maintenance of our IT infrastructure. This role requires strong technical skills, excellent problem-solving abilities, and effective communication to support our dynamic and fast-paced environment.

• Technical Support: Provide 1st line technical support for CIB applications, systems, and infrastructure - escalating issues to HQ & assisting to ensure high availability and performance.
• Incident Management: Respond to and resolve IT support tickets and incidents in a timely manner, minimizing downtime and ensuring business continuity.
• Infrastructure Maintenance: Assist in the management and maintenance of IT infrastructure, including servers, networks, and storage systems.
• Hardware Inventory: Maintain accurate inventories list of hardware and ensure proper tracking, deployment, and disposal.
• Collaboration: Work closely with Asia Hub (Hong Kong) IT and global IT teams, business units, and external vendors to ensure seamless integration and alignment with business goals.
• System Upgrades: Participate in the planning and execution of system upgrades and migrations.
• Security and Compliance: Ensure all systems and applications comply with corporate security policies and local regulatory requirements.
• Documentation: Maintain detailed documentation of systems, processes, and procedures to support ongoing operations and future projects.
• User Training: Assist to provide training and support to end-users to enhance their technical skills and understanding of IT systems where applicable.
• Business Continuity Management: Coordinate periodic business continuity drills and maintenance of the Business Continuity Plan.
• Regulatory Technology Assessment: Providing support to management on regulatory requirement & assessment.

Required Qualifications:

• Education: Background in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience in IT support or a similar role, preferably within the financial services industry. Experience with local regulatory requirements is a plus.
• Technical Skills: Proficiency in various IT systems, including networking, servers, storage, databases and cybersecurity.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
• Communication: Excellent verbal and written communication skills in English; proficiency in Mandarin is a plus.