Fintech IT Support Associate: Growth & Mentorship

Portcullis Global Services Pte. Ltd.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Mentorship

Fintech exposure

Professional development

International team

Job summary

Fusang is seeking an entry-level IT Support Technician to join our Singapore office. You will provide onsite Tier 1/2 support for hardware, software, and connectivity, while helping with onboarding and day-to-day operations.

Work alongside a collaborative international team in a regulated fintech environment, using Jira ITSM for ticketing and expanding your skills with modern Apple macOS and Windows troubleshooting, MDM enrollment, and vendor coordination.

Qualifications

• Diploma in IT, Computer Science or related field (or currently pursuing).
• 0–2 years IT support experience (internships count).
• Basic knowledge of Windows, macOS and common office apps.
• Strong macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment).
• Familiarity with IT ticketing systems (Jira ITSM preferred).
• Strong troubleshooting and problem-solving mindset.
• Fluent English (written and verbal).
• Familiarity with AI-assisted tools: Claude Code, Cursor, or GitHub Copilot.
• Willingness to learn and take initiative.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues.
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning).
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance.
• Support endpoint management, software installations, and system updates.
• Maintain IT asset inventory and assist with vendor procurement processes.
• Document technical procedures and update knowledge base articles.
• Assist with basic network troubleshooting and user access management.
• Provide hands-on support for day-to-day IT operations at the Singapore office.

Skills

Windows

macOS

Office apps

Jira ITSM

Troubleshooting

English fluency

Customer service

AI-assisted tools

Education

Diploma in IT / Computer Science

Tools

Apple Business Manager

MDM enrollment

Google Workspace Admin

NinjaOne

Job description

Fusang is seeking an entry-level IT Support Technician to join our Singapore office. You will provide onsite Tier 1/2 support for hardware, software, and connectivity, while helping with onboarding and day-to-day operations.

Work alongside a collaborative international team in a regulated fintech environment, using Jira ITSM for ticketing and expanding your skills with modern Apple macOS and Windows troubleshooting, MDM enrollment, and vendor coordination.