Corporate IT Assistant

FUSANG SINGAPORE PTE. LTD.; Singapore; On-site; SGD 24,000 - 46,000; Full time

Benefits offered by this job

Mentorship and hands-on learning

Enterprise IT exposure in fintech

Professional development support

Job summary

Fusang, a regulated fintech exchange in Singapore, seeks an IT Support Associate to provide onsite Tier 1–2 support for hardware, software, and connectivity. You will assist onboarding/offboarding, manage Jira ITSM tickets, and handle endpoint management and inventory at the Singapore office.

You will document procedures, support basic networking, and contribute to a fast-paced team with a focus on accuracy and service quality. Candidates should be tech-curious and eager to grow in corporate IT.

Qualifications

• Diploma in IT, Computer Science, or related field (or currently pursuing).
• 0–2 years IT support experience (internship counts).
• Basic knowledge of Windows, macOS, and common office applications.
• Strong Apple/macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment).
• Familiarity with IT ticketing systems (Jira ITSM preferred).
• Strong troubleshooting and problem-solving mindset.
• Fluent English (written and verbal).
• AI-assisted tools familiarity: Claude Code, Cursor, or GitHub Copilot.
• Willingness to learn and take initiative.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues.
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning).
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance.
• Support endpoint management, software installations, and system updates.
• Maintain IT asset inventory and assist with vendor procurement processes.
• Document technical procedures and update knowledge base articles.
• Assist with basic network troubleshooting and user access management.
• Provide hands-on support for day-to-day IT operations at the Singapore office.

Skills

Troubleshooting

Problem-solving

English fluency

Education

Diploma in IT / CS or related (or pursuing)

Tools

Jira ITSM

Apple Business Manager

Claude Code

Cursor

GitHub Copilot

Job description

About Fusang

Fusang is Asia's first fully-regulated digital securities exchange, bridging traditional finance with blockchain technology. Licensed in Labuan, Malaysia, we pioneered the world's first institutional tokenised sukuk and are building the digital infrastructure for tomorrow's capital markets.

What You'll Do

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning)
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance
• Support endpoint management, software installations, and system updates
• Maintain IT asset inventory and assist with vendor procurement processes
• Document technical procedures and update knowledge base articles
• Assist with basic network troubleshooting and user access management
• Provide hands-on support for day-to-day IT operations at the Singapore office

Requirements

Must Have:

• Diploma in IT, Computer Science, or related field (or currently pursuing)
• 0-2 years IT support experience (internship experience counts)
• Basic knowledge of Windows, macOS, and common office applications
• Strong Apple/macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment)
• Familiarity with IT ticketing systems (Jira ITSM preferred)
• Strong troubleshooting and problem-solving mindset
• Fluent English (written and verbal)
• AI-Assisted Tools: Familiarity with Claude Code, Cursor, or GitHub Copilot
• Willingness to learn and take initiative

Nice to Have:

• Experience with MDM platforms (Microsoft Intune, Google Workspace MDM)
• Experience with Google Workspace administration
• Experience with remote management tools (NinjaOne or similar)
• Basic understanding of networking (TCP/IP, DNS, DHCP)
• Network engineering background (routing, switching, VLANs, firewall management, UniFi)
• Exposure to vendor procurement processes
• Experience working in an ISO-compliant environment

You're a Strong Fit If You

• Are eager to learn and grow in a corporate IT environment
• Have a customer-service mindset and patience with end users
• Pay attention to detail and follow through on tasksCan work independently while knowing when to escallate
• Are comfortable in a fast-paced, dynamic environment

What We Offer

• Mentorship and hands-on learning opportunities
• Exposure to enterprise IT in a regulated fintech environment
• Professional development support
• Collaborative, international team across Asia