Corporate IT Assistant

Portcullis Global Services Pte. Ltd.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Mentorship

Fintech exposure

Professional development

International team

Job summary

Fusang is seeking an entry-level IT Support Technician to join our Singapore office. You will provide onsite Tier 1/2 support for hardware, software, and connectivity, while helping with onboarding and day-to-day operations.

Work alongside a collaborative international team in a regulated fintech environment, using Jira ITSM for ticketing and expanding your skills with modern Apple macOS and Windows troubleshooting, MDM enrollment, and vendor coordination.

Qualifications

• Diploma in IT, Computer Science or related field (or currently pursuing).
• 0–2 years IT support experience (internships count).
• Basic knowledge of Windows, macOS and common office apps.
• Strong macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment).
• Familiarity with IT ticketing systems (Jira ITSM preferred).
• Strong troubleshooting and problem-solving mindset.
• Fluent English (written and verbal).
• Familiarity with AI-assisted tools: Claude Code, Cursor, or GitHub Copilot.
• Willingness to learn and take initiative.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues.
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning).
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance.
• Support endpoint management, software installations, and system updates.
• Maintain IT asset inventory and assist with vendor procurement processes.
• Document technical procedures and update knowledge base articles.
• Assist with basic network troubleshooting and user access management.
• Provide hands-on support for day-to-day IT operations at the Singapore office.

Skills

Windows

macOS

Office apps

Jira ITSM

Troubleshooting

English fluency

Customer service

AI-assisted tools

Education

Diploma in IT / Computer Science

Tools

Apple Business Manager

MDM enrollment

Google Workspace Admin

NinjaOne

Job description

About Fusang

Fusang is Asia's first fully-regulated digital securities exchange, bridging traditional finance with blockchain technology. Licensed in Labuan, Malaysia, we pioneered the world's first institutional tokenised sukuk and are building the digital infrastructure for tomorrow's capital markets.

What You'll Do

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning)
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance
• Support endpoint management, software installations, and system updates
• Maintain IT asset inventory and assist with vendor procurement processes
• Document technical procedures and update knowledge base articles
• Assist with basic network troubleshooting and user access management
• Provide hands‑on support for day‑to‑day IT operations at the Singapore office

Requirements

Must Have:

• Diploma in IT, Computer Science, or related field (or currently pursuing)
• 0-2 years IT support experience (internship experience counts)
• Basic knowledge of Windows, macOS, and common office applications
• Strong Apple/macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment)
• Familiarity with IT ticketing systems (Jira ITSM preferred)
• Strong troubleshooting and problem-solving mindset
• Fluent English (written and verbal)
• AI-Assisted Tools: Familiarity with Claude Code, Cursor, or GitHub Copilot
• Willingness to learn and take initiative

Nice to Have:

• Experience with MDM platforms (Microsoft Intune, Google Workspace MDM)
• Experience with Google Workspace administration
• Experience with remote management tools (NinjaOne or similar)
• Basic understanding of networking (TCP/IP, DNS, DHCP)
• Network engineering background (routing, switching, VLANs, firewall management, UniFi)
• Exposure to vendor procurement processes
• Experience working in an ISO-compliant environment

You're a Strong Fit If You

• Are eager to learn and grow in a corporate IT environment
• Have a customer-service mindset and patience with end users
• Pay attention to detail and follow through on tasks
• Can work independently while knowing when to escal
• Are comfortable in a fast-paced, dynamic environment

What We Offer

• Mentorship and hands‑on learning opportunities
• Exposure to enterprise IT in a regulated fintech environment
• Professional development support
• Collaborative, international team across Asia