Junior IT Support & Infrastructure Engineer (On-site & Remote)

BLUZEN PTE. LTD.; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

BLUZEN PTE. LTD. in Singapore seeks an IT Support & Infrastructure Engineer to deliver hands-on end-user support and assist with IT infrastructure projects to ensure reliable business operations.

Responsibilities include on-site/remote support for Windows, M365, hardware, and network issues, plus installation of devices and security software, and collaboration with vendors. Some travel to customer sites is required.

Qualifications

• Nitec/Higher Nitec/Diploma in IT or related discipline, or equivalent practical experience.
• Working knowledge of Windows, PC hardware, Microsoft 365, and common desktop applications.
• Basic understanding of TCP/IP, IP addressing, DHCP, DNS, LAN and Wi-Fi.
• Ability to troubleshoot systematically, communicate clearly with users, and maintain accurate service records.
• Willingness to travel to customer sites across Singapore and occasional after-hours/weekend project work.

Responsibilities

• Deliver on-site and remote technical support for desktops, laptops, printers, Windows OS, Microsoft 365, and common business applications.
• Diagnose and resolve hardware, software, email, internet, and network connectivity issues promptly.
• Install, configure, and deploy computers, peripherals, and endpoint security software.
• Assist in installing and troubleshooting switches, firewalls, wireless APs, and VPN connections.
• Execute IT infrastructure projects including office relocations, equipment replacement, and rack installation.
• Perform preventive maintenance and health checks on customer IT equipment.
• Support CCTV, access control, and IP telephony systems as required.
• Document support requests, troubleshooting steps, resolutions, and inventories.
• Coordinate with senior engineers, vendors, and ISPs to resolve incidents.

Skills

Windows OS

Microsoft 365

Troubleshooting

Documentation

On-site support

Travel to customer sites

Education

Nitec / Higher Nitec / Diploma in IT

Tools

Cisco

Fortinet

Aruba

Job description

BLUZEN PTE. LTD. in Singapore seeks an IT Support & Infrastructure Engineer to deliver hands-on end-user support and assist with IT infrastructure projects to ensure reliable business operations.

Responsibilities include on-site/remote support for Windows, M365, hardware, and network issues, plus installation of devices and security software, and collaboration with vendors. Some travel to customer sites is required.