Onsite IT Support Engineer — Windows & M365 Specialist

Pure Group (Singapore); Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

The Pure Group (Singapore) onsite team is seeking a hands-on IT Support Engineer to provide frontline and second-line support for a range of devices and peripherals across Singapore locations. The role requires regular onsite presence and coordination with HK IT, service desk, and external vendors.

You will handle incidents, service requests, deployments, and equipment health checks, while contributing to knowledge bases and process improvements. Occasional after-hours work may be required.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• At least two years of onsite IT support or end-user computing experience.
• Hands-on experience with Windows endpoints and Microsoft 365 applications.
• Experience with IT service management processes and ticketing systems.
• Experience onboarding/offboarding, asset management, and vendor coordination.

Responsibilities

• Provide onsite first-line and second-line support for laptops, desktops, tablets, printers, and peripherals.
• Diagnose hardware faults and coordinate repair or replacement as needed.
• Support Microsoft 365 applications and collaboration tools.
• Manage assigned incidents and service requests through the IT service management platform.
• Troubleshoot, document, resolve, or elevate tickets per procedures and SLAs.
• Provide clear, timely updates to users and stakeholders during ticket lifecycles.
• Identify recurring issues and contribute to problem management and RCA.
• Assemble, deploy, configure, connect, relocate, upgrade, and remove endpoint equipment.
• Complete required network connections, patching, basic configuration, and operability checks.
• Install or replace internal components and drivers.
• Install approved software and device drivers locally or remotely.
• Update asset tags, inventory records, licensing, and deployment data.
• Prepare replaced equipment for storage, collection, or disposal.
• Diagnose hardware faults and perform basic remediation.
• Support domain disjoin/rejoin, trust issues, software installation, drivers, and BIOS tasks.
• Check power, network, and peripheral connections; verify operational status.
• Coordinate warranty cases, repair visits, and replacements with vendors.
• Provision and prepare equipment for onboarding and transfers.
• Support offboarding activities including collection and inventory updates.
• Maintain asset movement and stock records for devices and consumables.
• Conduct health checks and report exceptions.
• Provide Smart Hands support for network, server, and infrastructure equipment.
• Assist with office moves, events, cabling checks, deliveries, and onsite IT projects.
• Coordinate onsite activities with service providers and report deviations.
• Maintain complete ticket notes, troubleshooting records, asset information, and documentation.
• Contribute to knowledge articles and SOPs.
• Provide data for service reporting and trends.
• Suggest improvements to endpoint support processes and security.

Skills

Onsite support

Windows endpoints

Microsoft 365 apps

IT service desk

Asset management

Vendor coordination

Documentation

Education

Diploma or degree in IT / Computer Science

Tools

IT Service Management (ITSM) systems

Ticketing systems

Endpoint deployment tools

Job description

The Pure Group (Singapore) onsite team is seeking a hands-on IT Support Engineer to provide frontline and second-line support for a range of devices and peripherals across Singapore locations. The role requires regular onsite presence and coordination with HK IT, service desk, and external vendors.

You will handle incidents, service requests, deployments, and equipment health checks, while contributing to knowledge bases and process improvements. Occasional after-hours work may be required.