Remote & Onsite IT Support Specialist

ACE BUSINESS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

ACE Business Pte Ltd is seeking an IT Support professional in Singapore to deliver remote and on-site technical assistance to customers across industries. You will manage tickets, troubleshoot hardware, software, and network issues, and support Windows, Microsoft 365, and cloud solutions while maintaining accurate asset records.

This role requires independence, teamwork, and strong customer service, with opportunities to contribute to proactive improvements and project deployments.

Qualifications

• Diploma or degree in IT or related field.
• Basic knowledge of Windows, Microsoft 365 and cloud solutions.
• Experience in IT support or infrastructure is a plus.
• Fresh graduates are welcome to apply.
• Able to work independently and in a team.

Responsibilities

• Provide remote and onsite technical support to customers.
• Manage and respond to support tickets within SLAs.
• Troubleshoot hardware, software, network, and system issues.
• Escalate unresolved issues and ensure timely resolution.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Perform device deployment and hardware upgrades.
• Support Windows, Microsoft 365, and cloud solutions.
• Maintain IT asset inventory and documentation of deployed equipment.
• Assist in deployment of CCTV, door access systems and related equipment.
• Coordinate with vendors and customers to ensure successful project delivery.

Skills

IT infrastructure

Networking basics

Cloud technologies

Cybersecurity practices

Onsite installation

Troubleshooting

Customer service skills

Communication skills

Independent working

Education

Diploma/Higher NITEC/NITEC/degree in IT or related

Job description

ACE Business Pte Ltd is seeking an IT Support professional in Singapore to deliver remote and on-site technical assistance to customers across industries. You will manage tickets, troubleshoot hardware, software, and network issues, and support Windows, Microsoft 365, and cloud solutions while maintaining accurate asset records.

This role requires independence, teamwork, and strong customer service, with opportunities to contribute to proactive improvements and project deployments.