Jewellery Store Manager

PARHELIA PTE. LTD.; Singapore; On-site; SGD 75,000 - 90,000; Full time

Job summary

A luxury retail firm in Singapore is seeking a Licensed Precious Metals Dealer / Jewellery Store Manager to oversee operations of a jewellery store. The role focuses on driving sales performance, ensuring compliance with regulatory standards, managing inventory, and providing exceptional customer service in a high-value retail environment. Candidates should have at least 5 years of experience in retail management, with a strong background in luxury goods and excellent interpersonal skills.

Qualifications

• 5+ years in retail management with a focus on luxury goods.
• Experience in managing high-value product environments is advantageous.
• Strong commercial acumen and ability to interpret sales data.

Responsibilities

• Lead store sales performance to achieve targets and profitability.
• Oversee daily operations, including cash handling and inventory management.
• Recruit and train retail staff, motivating the team to achieve targets.
• Ensure adherence to regulatory compliance and internal policies.
• Uphold high standards of customer service and brand representation.

Skills

Retail management

Customer service

Sales performance improvement

Inventory management

Team leadership

Regulatory compliance

Education

Diploma or Bachelor’s degree in Business, Retail, Hospitality, Marketing, Finance

Tools

Point-of-sale (POS) systems

Retail software

Inventory management software

Job description

Here’s a comprehensive Job Description & Requirements for a Licensed Precious Metals Dealer / Jewellery Store Manager role in Singapore — tailored to retail operations that sell fine jewellery and precious metals and are licensed under the Precious Stones & Precious Metals (PSPM) regulatory framework (PSPM Act). Licensed dealers include jewellers and bullion retailers selling precious metals or jewellery. (Ministry of Law)

📌 Job Title (Common Variants)

• Jewellery Store Manager

• Retail Manager – Precious Metals & Jewellery

• Boutique Manager – Precious Metals Dealer

• Retail Operations Manager (Jewellery & Bullion)

💼 Job Purpose

A Jewellery Store Manager for a Singapore-licensed precious metals and jewellery dealer is responsible for the day-to-day retail operations of one or more outlets, ensuring sales performance, regulatory compliance, inventory control, customer satisfaction, team leadership, and operational excellence in a high-value luxury retail environment. (foundit)

🧾 Core Responsibilities

1. Retail & Sales Management

• Lead and drive store sales performance to achieve targets and profitability goals. (foundit)

• Monitor daily sales performance and develop strategies to improve conversion, average transaction value, and customer retention.

• Build strong customer relationships and offer personalised service to high-net-worth and regular clients.

• Handle complex customer enquiries, provide expert product knowledge (precious metals, gemstones, jewellery), and resolve escalated issues. (Adzuna)

2. Store Operations & Visual Merchandising

• Oversee daily operations, including opening/closing procedures, cash handling, reconciliation, POS oversight, and vault/security adherence for high-value items.

• Ensure visual merchandising standards and product presentation reflect brand quality and appeal to target clientele.

• Conduct regular inventory management — ordering, receiving, stock rotation, stocktakes, shrinkage control, and reporting. (Adzuna)

3. Team Leadership & Development

• Recruit, train, coach, and supervise retail and sales staff.

• Motivate the team to achieve targets, uphold service standards, and develop product expertise.

• Manage staffing schedules, performance reviews, and continuous learning in customer service and product knowledge. (Adzuna)

4. Compliance & Risk Control

• Ensure adherence to Singapore’s PSPM regulatory requirements — licences, record-keeping, reporting obligations, and audit readiness of precious metals and jewellery transactions. (Ministry of Law)

• Enforce internal policies and procedures related to anti-money-laundering (AML)/combatting financing of terrorism (CFT) and customer due diligence (KYC) where applicable.

• Maintain high standards of security, including handling of cash and high-value jewellery or bullion stock.

5. Customer Experience & Brand Representation

• Uphold a luxury customer experience through exceptional service, ambience, and personal attention.

• Collaborate with marketing to execute in-store promotions, events, and product launches.

• Represent the brand professionally at industry events or in partnership activities.

🎯 Key Requirements

Education

• Diploma or Bachelor’s degree in Business, Retail, Hospitality, Marketing, Finance, or related field preferred.

Experience

• 5+ years in retail management with a track record in jewellery, luxury goods, fine watches, or precious metals retail.

• Prior experience in managing high-value product environments or luxury brand boutiques is highly advantageous. (foundit)

Technical Skills

• Deep knowledge of precious metals (gold, platinum, silver), gemstones (diamonds, coloured stones), karatage, hallmarking, and valuation fundamentals.

• Comfortable with point-of-sale (POS) systems, retail software, inventory management and basic data analysis.

• Strong commercial acumen with ability to interpret sales data, manage margins and contribute to pricing strategy. (gjsci.org)

Leadership & Interpersonal Skills

• Excellent communicator and people leader with the ability to inspire, develop and retain retail staff.

• Exceptional customer service mindset, capable of engaging high-net-worth clients and delivering luxury experiences.

• Strong planning, organisational, and multitasking skills.

Personal Attributes

• High integrity and trustworthiness — critical when managing high-value inventory and compliance obligations.

• Detail-oriented and proactive problem-solver with a results-driven approach.

• Professional presentation and polished demeanour suited to luxury retail environments.

📌 Typical KPIs/Objectives

• Sales targets achievement (daily/weekly/monthly).

• Inventory accuracy and turnover metrics.

• Customer satisfaction and retention rates.

• Staff performance and training completion rates.

• Compliance adherence and audit outcomes.

📍 Regulatory Context in Singapore

Because this role involves operating a licensed precious metals and jewellery business, the store manager often plays a part in maintaining the entity’s PSPM registration and compliance obligations. Under the PSPM regime, dealers must be registered and maintain ongoing compliance with reporting, internal controls, and record-keeping requirements. (Ministry of Law)