IT Support Technician (VMS | Milestone XProtect) - East

GMP Technologies; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading technology firm in Singapore is seeking an IT Support Technician specializing in VMS and Milestone XProtect. This role involves performing technical maintenance, ensuring optimal system performance, and troubleshooting networks. Candidates must possess a diploma in IT or related fields, strong communication skills, and are able to work a 12-hour shift. The firm offers an opportunity to engage with critical system maintenance, requiring attention to detail and adherence to safety protocols.

Qualifications

• Able to commit to a 12 hour rotational shift schedule.
• Must be eligible for required security clearance for the project.
• Basic knowledge of Milestone VMS system troubleshooting.

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System (VMS) focusing on Milestone XProtect.
• Maintain critical systems to achieve high service availability.
• Respond swiftly to onsite operational incidents and resolve issues.
• Prepare and submit accurate daily maintenance reports.

Skills

Strong documentation, communication, and presentation abilities

Proficient in Microsoft Office tools

Basic knowledge of Windows servers

Foundation of Local Area Networks

Education

Diploma/Nitec in Information Technology or related disciplines

Job description

Job Openings IT Support Technician (VMS | Milestone XProtect) - East

About the job IT Support Technician (VMS | Milestone XProtect) - East

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System (VMS), with a focus on Milestone XProtect, ensuring optimal system performance.
• Maintain critical systems to achieve high service availability and meet operational performance targets.
• Respond swiftly to onsite operational incidents, resolving issues in accordance with established SLAs.
• Adhere to all safety protocols and company procedures, ensuring work is conducted without disruption to production.
• Proactively identify, report, and resolve system discrepancies, defects, and inconsistencies.
• Prepare and submit accurate daily maintenance reports.
• Conduct basic system and network troubleshooting tasks.
• Undertake any additional duties as assigned by supervisory personnel or management.

Requirements

• Diploma/Nitec in Information Technology or related disciplines.
• Strong documentation, communication, and presentation abilities.
• Technical Skills:
• (a) Proficient in Microsoft Office tools.
• (b) Basic knowledge of Windows servers and Milestone VMS system troubleshooting.
• (c) Foundational understanding of Local Area Networks, switch configurations, and VLANs.
• Able to commit to a 12 hour rotational shift schedule.
• Must be eligible and able to obtain the required security clearance for the project.

To apply, please visit www.gmprecruit.com and search for Job Reference: L69YXRR5

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.