IT Support Specialist

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading research organization in Singapore is seeking a Technical Support Specialist to provide on-site support for end-user computing devices and server/network systems. The ideal candidate will hold a Diploma or Degree in Computer Science or Information Technology and possess a minimum of 2 years of relevant IT support experience. Key responsibilities include troubleshooting hardware/software issues, performing routine system maintenance, and ensuring system uptime. Candidates with strong troubleshooting skills and a collaborative approach are encouraged to apply.

Qualifications

• Minimum 2 years experience in providing technical support for hardware/software issues.
• Familiarity with end-user computing devices (e.g., laptops, desktops).
• Understanding of server and network systems.

Responsibilities

• Provide on-site technical support for EUCD and Server/Network hardware/software issues.
• Troubleshoot and resolve tech problems with EUCD and Server/Network systems.
• Perform routine maintenance and upgrades of EUCD and Server/Network systems.

Skills

Technical support

Troubleshooting

Collaboration

Education

Diploma or Degree in Computer Science or IT

Job description

Responsibilities

• Provide on-site technical support for EUCD and Server/Network hardware/software issues.
• Troubleshoot and resolve issues: identify and fix technical problems with EUCD and Server/Network systems.
• On-site support: provide technical assistance and support on-site, as requested.
• Hardware/Software Maintenance: perform routine maintenance, repairs, and upgrades of EUCD and Server/Network systems.
• Ensure system uptime: minimize downtime and ensure systems are running smoothly and efficiently.
• Collaborate with stakeholders: work with MP and other stakeholders to understand technical requirements and provide solutions.

Qualifications & Requirements

• Education: Diploma or Degree in Computer Science, Information Technology, or related fields.
• IT Support Experience: Minimum 2 years experience in providing technical support for hardware/software issues.
• EUCD Knowledge: Familiarity with end-user computing devices (e.g., laptops, desktops).
• Server/Network Knowledge: Understanding of server and network systems.
• Troubleshooting Skills: Ability to diagnose and resolve technical problems.