IT Support Specialist

SHEIN; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

SHEIN is seeking an IT Support Specialist to join the IT team in Singapore. You will be the primary onsite contact for IT matters, supporting local and APAC users and ensuring smooth day-to-day operations.

The role requires troubleshooting, hands-on technical support, and safeguarding IT infrastructure, with collaboration across internal teams and external partners.

Qualifications

• Bachelor's degree in IT, CS or related field or equivalent work experience.
• 1–3 years in an enterprise IT support or systems administration role.
• Strong hardware, OS, networking fundamentals and endpoint management knowledge.
• Proficient in diagnosing, troubleshooting and resolving IT issues promptly.
• Familiar with helpdesk ticketing systems and remote support tools.
• Excellent interpersonal skills with strong customer service orientation.
• Detail‑oriented, highly organized, and able to manage multiple priorities.
• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide daily IT support for the Singapore office including devices such as workstations, laptops, mobiles, printers, IP cameras, switches and WLAN access points.
• Deliver executive level IT support and remote assistance for SHEIN employees across the APAC time zone.
• Collaborate with internal teams to troubleshoot, resolve and document technical issues and improvements.
• Manage user onboarding and offboarding, including setting up accounts and orientation.
• Ensure IT systems remain secure, up to date and compliant with company policies.
• Maintain accurate documentation of IT incidents, assets and solutions.
• Coordinate with third party service providers and external partners for timely resolution and standards.
• Support and implement IT policies and procedures as required.

Skills

Hardware knowledge

Operating systems

Networking fundamentals

Endpoint management tools

Diagnostics & troubleshooting

Helpdesk ticketing systems

Remote support tools

Customer service orientation

Multitasking & prioritization

Education

Bachelor's degree in IT/CS or related field

Job description

We are seeking a motivated and technically skilled IT Support Specialist to join IT team in Singapore. As the primary onsite point of contact for all IT related matters, you will support both local and remote users across the APAC region. Your responsibilities will include providing hands on technical support, maintaining critical IT infrastructure, and ensuring seamless day-to- day operations. This role is perfect for someone with strong troubleshooting and proactive abilities.

Key Responsibilities:

• Provide daily IT support for the Singapore office, including managing and maintaining devi ces such as workstations, laptops, mobile devices, printers, IP cameras, switches, and wi reless access points.
• Deliver executive level IT support and remote assistance for SHEIN employees across the APAC time zone.
• Collaborate with internal teams to troubleshoot, resolve, and document technical issues a nd improvement initiatives.
• Manage user onboarding and offboarding, including setting up accounts, systems, and ori entation sessions.
• Ensure IT systems remain secure, up to date, and compliant with company policies.
• Maintain accurate documentation of IT incidents, assets, and solutions.
• Coordinate with third party service providers and external partners to ensure timely resolution of technical issue s and maintain enterprise-level IT standards.
• Support and implement IT policies and procedures as required.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field OR eq uivalent work experience.
• 1-3 years of experience in an enterprise IT support or systems administration role.
• Strong working knowledge of computer hardware, operating systems, networking fundam entals, and endpoint management tools.
• Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly.
• Familiar with helpdesk ticketing systems and remote support tools
• Excellent interpersonal skills with a strong customer service orientation.
• Detail-oriented, highly organized, and capable of managing multiple priorities efficiently.
• Able to work independently and collaboratively in a fast-paced environment.

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

To learn more about SHEIN follow us at sheingroup.com