IT Engineer

ONECONNECT FINANCIAL TECHNOLOGY (SINGAPORE) CO. PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ONECONNECT FINANCIAL TECHNOLOGY (SINGAPORE) CO. PTE. LTD. is seeking an IT support professional to provide reliable desktop and end-user assistance in our Singapore office. You will handle laptops, Windows systems, and standard office applications while coordinating onboarding and asset management.

The role involves IT operations, basic security tasks, and collaboration across teams in English and Mandarin. Familiarity with cloud platforms and scripting will help drive automation and efficiency.

Qualifications

• Diploma or degree in information technology, computer science, or related field.
• Fresh graduates welcome; 2–3 years hands-on desktop support or IT operations preferred.
• Proficiency in Windows, networking, and ticketing systems.
• Basic understanding of endpoint protection, patch management, and cloud operations (AWS/Azure).
• Mandarin proficiency required to liaise with China HQ and Mandarin-speaking stakeholders.

Responsibilities

• Provide first- and second-level support for laptops, desktops, peripherals, Windows systems, and standard office apps.
• Install, configure, troubleshoot, and maintain endpoints; assist with onboarding/offboarding and workstation setup.
• Manage IT requests and incidents through tickets, document resolutions, and meet service expectations.

Skills

Windows 10/11

Windows Server basics

Microsoft 365

Networking fundamentals

Ticketing systems

Communication skills

Problem solving

Education

Diploma or degree in IT/CS

Tools

Active Directory

Microsoft Entra ID

EDR/antivirus tools

PowerShell

Azure/AWS familiarity

Job description

Job Overview

Provide reliable IT and desktop support for the Singapore office, covering end‑user devices, software, user accounts, network connectivity, IT assets, and routine infrastructure operations. Contribute to security operations, PAM reporting, audit activities, staff training, and practical AI-enabled workflow automation.

Key Responsibilities

1. Desktop & End-User Support

• Provide first- and second-level support for laptops, desktops, peripherals, Windows systems, and standard office applications.
• Install, configure, troubleshoot, and maintain endpoints; support staff onboarding, offboarding, and workstation setup.
• Manage IT requests and incidents through tickets, document resolutions, and meet agreed service expectations.

2. IT Operations, Network & Assets

• Support user account administration, access provisioning, VPN, Wi‑Fi, printers, and basic network connectivity.
• Maintain hardware/software inventories, licenses, device lifecycle, procurement coordination, and vendor follow‑up.
• Assist with routine server operations, backup checks, patching, system monitoring, and recovery activities under established procedures.

3. Security & Cloud Operations

• Assist with endpoint security controls, antivirus/EDR health checks, security updates, and baseline compliance.
• Support access reviews, vulnerability tracking, audit evidence collection, and remediation follow‑up with relevant teams.
• Perform basic operational checks and administrative support for AWS/Azure resources under guidance; elevate complex security or infrastructure issues.
• Prepare routine Privileged Access Management (PAM) access and activity reports using approved tools and templates; flag exceptions to the security team.
• Assist with internal/external IT and security audits by gathering evidence, tracking requests, and following up on outstanding items under supervision.

4. AI Automation, Documentation & Collaboration

• Use approved AI tools and scripting (e.g., PowerShell or Python) to design, develop, and improve simple automation processes for routine IT tasks, such as account administration, ticket handling, PAM reporting, audit evidence preparation, and operational reporting; follow security, privacy, and change‑control requirements.
• Maintain clear SOPs, asset records, support documentation, audit‑ready records, and periodic operational reports.
• Coordinate with internal IT, security, application teams, end users, and vendors, providing clear and timely updates in Mandarin Chinese and English.
• Support IT onboarding and basic security‑awareness training for employees, including user guides, briefings, and practical guidance on acceptable use and phishing.

Qualifications & Requirements

• Diploma or degree in information technology, computer science, or a related discipline.
• Fresh graduates are welcome to apply. Candidates with 2–3 years of hands‑on experience in desktop support, IT help desk, or IT operations are preferred.
• Technical Skills: Windows 10/11, Windows Server basics, Microsoft 365, hardware/software troubleshooting, user account administration, networking fundamentals (TCP/IP, DNS, VPN), and ticketing systems.
• Security / Cloud: Basic understanding of endpoint protection, patch management, access control, and AWS or Azure operations.
• Soft Skills: Strong communication and interpersonal skills are essential, with a service‑oriented attitude, clear documentation, practical problem‑solving, and the ability to collaborate effectively with users, colleagues, and vendors.
• Proficiency in Mandarin is required to communicate effectively with China HQ colleagues and Mandarin‑speaking stakeholders.

Preferred Qualifications

• Experience with EDR/antivirus tools, IT asset management, and Active Directory or Microsoft Entra ID.
• Basic PowerShell or Python scripting, or experience using approved AI tools to streamline support tasks.
• Exposure to regulated environments such as banking or fintech and security audit evidence preparation.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft or AWS foundational certifications) are advantageous, not mandatory.