IT Onsite Support Asia

Fuku; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Fuku in Singapore is seeking an IT Onsite Support professional to manage day-to-day IT operations and address end-user requests with accuracy and care.

You will diagnose incidents, coordinate with vendors, and maintain documentation while ensuring service levels and security. Strong English communication and a diploma in computing are preferred.

Qualifications

• 2 to 4 years of working experience with desktop/network equipment in an IT environment, providing onsite support.
• ITE or Diploma in Computing, Electrical/Electronic Engineering, or a related field of study.
• Proficient in using Word, Excel, PowerPoint, SharePoint, and Outlook.

Responsibilities

• Provide second‑line investigation and diagnosis for IT issues.
• Resolve and close incidents/service requests according to help desk procedures and within allocated timelines.
• Escalate unresolved incidents/service requests within agreed timescales.
• Log relevant incident/service request details as per help desk procedures.
• Communicate with clients regarding incident progress.
• Troubleshoot and resolve PC incidents and/or VIP requests.
• Ensure tickets are updated at all times until issues are resolved.
• Liaise with clients, other IT support groups, and third‑party providers as necessary.
• Coordinate with vendors for hardware repair.
• Perform staging of PCs and laptops.
• Carry out IMAC (Install, Move, Add, and Change) activities.
• Administer mobile phone requests (Corporate SIM card).
• Provide support for Markets (Trading) with their unique workstation setups and requirements.
• Support night desk staff who work outside standard office hours.
• Prepare video conferences upon request.
• Assist with special event coverage.
• Create and maintain documentation.

Skills

Communication skills

Onsite IT support

Desktop/Network equipment

Education

ITE or Diploma in Computing

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

General Description

IT Onsite Support is responsible for managing day-to-day IT operations, with a primary focus on addressing end user requests and incidents. The ideal candidate should demonstrate strong technical skills, customer focus, attention to detail, problem‑solving abilities, multitasking capability, and computer proficiency.

Key Features of the Position

Essential Responsibilities and Duties

• Provide second‑line investigation and diagnosis for IT issues.
• Resolve and close incidents/service requests according to help desk procedures and within allocated timelines.
• Escalate unresolved incidents/service requests within agreed timescales.
• Log relevant incident/service request details as per help desk procedures.
• Communicate with clients regarding incident progress.
• Troubleshoot and resolve PC incidents and/or VIP requests.
• Ensure tickets are updated at all times until issues are resolved.
• Liaise with clients, other IT support groups, and third‑party providers as necessary.
• Coordinate with vendors for hardware repair.
• Perform staging of PCs and laptops.
• Carry out IMAC (Install, Move, Add, and Change) activities.
• Administer mobile phone requests (Corporate SIM card).
• Provide support for Markets (Trading) with their unique workstation setups and requirements.
• Support night desk staff who work outside standard office hours.
• Prepare video conferences upon request.
• Assist with special event coverage.
• Create and maintain documentation.

Regulatory Responsibilities &/or Risk Management

• Ensure ethical and compliant behavior within the area of responsibility by demonstrating appropriate values and behaviors, including but not limited to:
• Honesty and integrity
• Due care and diligence
• Fair dealing (treating customers fairly)
• Management of conflicts of interest
• Competence and continuous development
• Adequate risk management
• Compliance with applicable laws and regulations

Skills Requirements of the Position

Personal and Social

• Strong oral and written communication skills, especially in English.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Willingness to be on standby and available for ad‑hoc work activities during off days or non‑office hours to support IT‑related activities.
• Excellent customer interface skills; proactive, independent, self‑motivated, and able to work under pressure.
• Good interpersonal communication skills.

Professional and Technical

• 2 to 4 years of working experience with desktop/network equipment in an IT environment, providing onsite support.
• Possess an ITE or Diploma in Computing, Electrical/Electronic Engineering, or a related field of study.
• Proficient in using a variety of office software, specifically Word, Excel, PowerPoint, SharePoint, and Outlook.
• Ability to write technical support documentation is a plus.

Reporting Line

Functionally reports to Lead IT Onsite Support Asia.

Further Information

• Region/Division: Asia Information Technology
• Location: Singapore