IT Support Specialist

Roadget Business PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Roadget Business PTE. LTD. is seeking a motivated IT Support Specialist to provide hands-on technical support and maintain IT infrastructure for local users in Singapore and remote users across APAC. You will ensure smooth daily operations and uphold high service standards.

The role covers on-site device support, onboarding/offboarding, security compliance, incident documentation, and collaboration with vendors. Strong customer service and problem-solving skills are essential.

Qualifications

• Proven ability to troubleshoot hardware and software issues promptly.
• Experience with helpdesk ticketing systems and remote support tools.
• Familiarity with network fundamentals and endpoint management.

Responsibilities

• Provide daily hands-on IT support for Singapore office devices including workstations, laptops, and printers.
• Deliver executive-level IT support and remote assistance to APAC-based employees.
• Collaborate with internal teams to diagnose, troubleshoot, and resolve technical issues.
• Manage user onboarding and offboarding by setting up accounts and orientations.
• Maintain IT security, updates, and compliance with company policies.
• Keep documentation of IT incidents, assets, and solutions for transparency.
• Coordinate with third-party providers to ensure timely resolution and standards.
• Support and implement IT policies and procedures to align with requirements.

Skills

Hardware basics

OS fundamentals

Networking basics

Endpoint management

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Helpdesk software

Remote support tools

Asset management tools

Job description

Job Summary

We are seeking a motivated IT Support Specialist to provide hands-on technical support and maintain IT infrastructure for local and remote users across APAC, ensuring seamless daily operations and high service standards.

Responsibilities

• Provide daily hands-on IT support for Singapore office devices including workstations, laptops, mobile devices, printers, IP cameras, switches, and wireless access points
• Deliver executive-level IT support and remote assistance to SHEIN employees across the APAC time zone
• Collaborate with internal teams to diagnose, troubleshoot, resolve, and document technical issues and improvement initiatives
• Manage user onboarding and offboarding by setting up accounts, systems, and conducting orientation sessions
• Maintain IT system security, updates, and compliance with company policies
• Keep accurate documentation of IT incidents, assets, and solutions for operational transparency
• Coordinate with third-party service providers and external partners to ensure timely resolution of technical issues and uphold enterprise IT standards
• Support and implement IT policies and procedures to align with organizational requirements

Required competencies and certifications

• Strong working knowledge of computer hardware, operating systems, networking fundamentals, and endpoint management tools
• Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly
• Familiarity with helpdesk ticketing systems and remote support tools

Preferred competencies and qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field OR equivalent work experience
• 1-3 years of experience in enterprise IT support or systems administration
• Excellent interpersonal skills with a strong customer service orientation
• Detail-oriented and highly organized with the ability to manage multiple priorities efficiently
• Ability to work independently and collaboratively in a fast-paced environment