Services Support Specialists (it Support)

MASTERFOX CONNECTIONS PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Transport allowance

Mobile phone allowance

Job summary

Managed IT Asia, a Singapore-based MSP, seeks an articulate IT Support Specialist to assist small business clients. You will handle first-level support, troubleshoot Windows/macOS and M365, and deploy new devices with on-site assistance as needed.

The role emphasizes a proactive, service-oriented mindset, basic networking, and strong teamwork to ensure ticket SLAs are met.

Qualifications

• Minimum GCE 'O' Level or equivalent qualification.
• Basic Windows 10/11 and Microsoft 365 fundamentals.
• Basic networking knowledge (IP addressing, DNS, DHCP, Wi-Fi, VPN concepts).
• Strong troubleshooting and problem-solving skills.
• Singaporeans and PRs only.

Responsibilities

• Respond to support tickets, emails, and phone calls with remote assistance.
• Troubleshoot Windows/macOS workstations, M365 apps, printers, and peripherals.
• Assist with VPN setup and connectivity issues.
• Prepare, configure, and deploy new computers and hardware upgrades.
• Provide on-site support at client offices.
• Maintain accurate IT asset records and ticket documentation.
• Escalate complex issues with complete notes and findings.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Independent work

Education

GCE O-Level or equivalent

Tools

Windows 10/11

Microsoft 365

Job description

Key Responsibilities

As part of our support team, you will provide first-level technical support to our small business clients.Your day-to-day duties will include:

• First-Level Support: Responding to support tickets, emails, and phone calls, and providing remote assistance to end users
• Troubleshooting: Diagnosing and resolving issues with Windows and macOS workstations, Microsoft 365 (Outlook, Teams, OneDrive, Office), printers, and peripheral devices; assisting with password resets and accountaccess
• Networking & VPN: Troubleshooting connectivity issues, including VPN setup and access
• Escalation: Escalating complex issues with complete troubleshooting notes and findings
• Device Deployment: Preparing, configuring, and deploying new computers and devices; performing workstation replacements, hardware upgrades, and standard software installations
• On-Site Support: Performing on-site maintenance and providing user assistance at client offices
• Documentation: Maintaining accurate IT asset records, ticket updates, resolution notes, and closing tickets within agreed service levels

Requirements

• Minimum GCE 'O' Level or equivalent qualification
• Prior relevant working experience is an advantage - we hire for attitude and train for skill
• Basic understanding of Windows 10/11 and Microsoft 365 fundamentals
• Understanding of computer hardware and peripherals
• Basic networking knowledge (IP addressing, DNS, DHCP, Wi-Fi connectivity,VPN concepts)
• Strong troubleshooting and problem-solving skills; able to work independently
• General cybersecurity awareness
• Good communication and interpersonal skills; service-oriented and willing to be a team player
• Singaporeans and Permanent Residents only

About Us

Managed IT Asia is a Singapore-based, full-service Managed IT Services Provider specializing in supporting small businesses (up to 100 users). From Managed IT, cloud solutions, and data backups to IT security and VoIP telephony, we are dedicated to providing top-tier IT outsourcing and support.

You can find out more about our services at https://managedit.asia / https://managedit.sg

Why Join Us

You don't have to be the most technically savvy or the most experienced. We value you for who you are. We are looking for an individual with a great attitude, a strong willingness to learn, and, most importantly, a readiness to become a valued member of our work family. Transport and mobile phone allowances are provided.