IT Engineer

Oneconnect Financial Technology Pte Ltd.; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Oneconnect Financial Technology Pte Ltd. in Singapore is seeking a hands-on IT Support Specialist to provide reliable desktop and end-user support, covering Windows laptops/desktops, software and account provisioning.

You will help maintain IT assets, handle tickets, and assist with security-related tasks under guidance. You will liaise with internal teams and vendors in English and Mandarin, participate in onboarding/training, and contribute to automation using PowerShell or Python for routine

Qualifications

• Diploma or degree in Information Technology or related discipline.
• Fresh graduates welcome; 2–3 years in desktop support or IT operations preferred.
• Proficiency with Windows 10/11, Windows Server basics and Microsoft 365.

Responsibilities

• Provide first- and second-level end-user support for laptops, desktops, peripherals and standard office apps.
• Install, configure and troubleshoot endpoints; assist onboarding/offboarding and workstation setup.
• Manage IT requests via tickets; document resolutions and meet service expectations.
• Support user accounts, VPN, Wi‑Fi, printers and basic network connectivity.
• Maintain inventories, licenses and asset lifecycle; coordinate procurement.
• Assist with server operations, backups, patching, monitoring and recovery tasks.
• Contribute to security operations, PAM reporting and audit evidence collection.
• Use PowerShell or Python to design simple automation for routine tasks.
• Prepare PAM reports and assist audits with evidence gathering.
• Coordinate with teams and vendors in English and Mandarin; provide training materials.

Skills

Windows 10/11

Windows Server basics

Microsoft 365

Networking basics

Ticketing systems

Mandarin

Communication

Problem solving

Education

Diploma or degree in IT/CS

Tools

Active Directory

Microsoft Entra ID

EDR/antivirus tools

PowerShell

Python

Job description

Provide reliable IT and desktop support for the Singapore office, covering end-user devices, software, user accounts, network connectivity, IT assets and routine infrastructure operations. Contribute to security operations, PAM reporting, audit activities, staff training and practical AI-enabled workflow automation.

Key Responsibilities

1. Desktop & End-User Support

• Provide first- and second-level support for laptops, desktops, peripherals, Windows systems and standard office applications.
• Install, configure, troubleshoot and maintain endpoints; support staff onboarding, offboarding and workstation setup.
• Manage IT requests and incidents through tickets, document resolutions and meet agreed service expectations.

2. IT Operations, Network & Assets

• Support user account administration, access provisioning, VPN, Wi-Fi, printers and basic network connectivity.
• Maintain hardware/software inventories, licenses, device lifecycle, procurement coordination and vendor follow-up.
• Assist with routine server operations, backup checks, patching, system monitoring and recovery activities under established procedures.

3. Security & Cloud Operations

• Assist with endpoint security controls, antivirus/EDR health checks, security updates and baseline compliance.
• Support access reviews, vulnerability tracking, audit evidence collection and remediation follow-up with relevant teams.
• Perform basic operational checks and administrative support for AWS/Azure resources under guidance; escalated complex security or infrastructure issues.
• Prepare routine Privileged Access Management (PAM) access and activity reports using approved tools and templates; flag exceptions to the Security team.
• Assist with internal/external IT and security audits by gathering evidence, tracking requests and following up on outstanding items under supervision.
• Use approved AI tools and scripting (e.g., PowerShell or Python) to design, develop and improve simple automation processes for routine IT tasks, such as account administration, ticket handling, PAM reporting, audit evidence preparation and operational reporting; follow security, privacy and change-control requirements.
• Maintain clear SOPs, asset records, support documentation, audit-ready records and periodic operational reports.
• Coordinate with internal IT, security, application teams, end users and vendors, providing clear and timely updates in Mandarin Chinese and English.
• Support IT onboarding and basic security-awareness training for employees, including user guides, briefings and practical guidance on acceptable use and phishing.

Qualifications & Requirements

• Diploma or degree in Information Technology, Computer Science or a related discipline.
• Fresh graduates are welcome to apply. Candidates with 2–3 years of hands-on experience in desktop support, IT help desk or IT operations are preferred.
• Technical Skills: Windows 10/11, Windows Server basics, Microsoft 365, hardware/software troubleshooting, user account administration, networking fundamentals (TCP/IP, DNS, VPN) and ticketing systems.
• Security / Cloud: Basic understanding of endpoint protection, patch management, access control and AWS or Azure operations.
• Soft Skills: Strong communication and interpersonal skills are essential, with a service-oriented attitude, clear documentation, practical problem-solving and the ability to collaborate effectively with users, colleagues and vendors.
• Proficiency in Mandarin is required to communicate effectively with China HQ colleagues and Mandarin-speaking stakeholders.

Preferred Qualifications

• Experience with EDR/antivirus tools, IT asset management, Active Directory or Microsoft Entra ID.
• Basic PowerShell or Python scripting, or experience using approved AI tools to streamline support tasks.
• Exposure to regulated environments such as banking or fintech, and security audit evidence preparation.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft or AWS foundational certification) are advantageous, not mandatory.