IT Specialist

Catalyst Talent Strategy Consulting; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global leader in chemical manufacturing in Singapore is seeking an IT Specialist to provide comprehensive technical support for hardware, software, and network issues. The ideal candidate will have 2-4 years of experience, a degree in IT or Computer Science, and certifications like CompTIA A+ or Network+. Fluency in English and Mandarin is required. Responsibilities include managing IT infrastructure, supporting AV systems, and ensuring timely resolution of support tickets. This role offers the opportunity to lead IT projects in a dynamic environment.

Qualifications

• 2-4 years of hands-on experience in IT support or a similar role.
• Solid understanding of servers, networks, cybersecurity, and endpoint management.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL Foundation.

Responsibilities

• Provide hands-on second-line technical support for hardware, software, and network issues.
• Ensure timely resolution of support tickets in line with priority levels and SLA commitments.
• Maintain and manage core IT infrastructure, including servers, networks, and security systems.

Skills

Problem-solving skills

Customer service mindset

Attention to detail

Communication skills

Organizational skills

Education

Diploma or Bachelor's degree in IT or Computer Science

Tools

Zoom Rooms

Teams Rooms

Crestron

Job description

Our client, a global leader in chemical manufacturing with a strong presence in Asia is seeking a proactive and detail-oriented IT Specialist to join their team in Singapore.

Key responsibilities:

• Provide hands-on second-line technical support for hardware, software, and network issuesboth in person and remotely.
• Ensure timely resolution of support tickets in line with priority levels and SLA commitments.
• Maintain and manage core IT infrastructure, including servers, networks, and security systems.
• Lead the on-site rollout and implementation of global/regional IT projects.
• Keep our meeting rooms and collaboration tech (AV systems, video conferencing, etc.) running flawlessly.
• Install, configure, and update hardware and software for office and remote users.
• Manage IT asset lifecycle: track hardware, software licenses, and equipment inventory.
• Support employee onboarding with seamless IT setup and orientation.
• Monitor and optimize network performance for maximum uptime and reliability.
• Collaborate with vendors and service providers to ensure top-tier IT service delivery.
• Create and maintain clear IT documentation, policies, and procedures to boost efficiency.

Requirement:

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.
• 24 years of hands-on experience in IT support or a similar role.
• Solid understanding of servers, networks, cybersecurity, and endpoint management.
• Experience supporting AV equipment and video conferencing systems (e.g., Zoom Rooms, Teams Rooms, Crestron, etc.).
• Fluency in both English and Mandarin (written and spoken)essential for user support and collaboration.
• Strong problem-solving skills, customer service mindset, and attention to detail.
• Ability to juggle multiple tasks, work independently, and thrive under pressure.
• Team player with excellent communication and organizational skills.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL Foundation.
• Experience working in multinational or matrixed environments.

About Us:

Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.