IT Support Officer

Yoshinoya (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A restaurant chain in Singapore seeks an IT Support professional to enhance business efficiencies by providing technical support, coordinating projects, and managing data entry for various systems. Responsibilities include emergency support and proposals for process improvements. This role is essential for ensuring smooth IT operations across the company.

Responsibilities

• Support restaurant and office users with IT matters including POS, laptops, and printers.
• Coordinate project execution with team members.
• Responsible for data entry related to e-menu systems.
• Provide emergency support after working hours.
• Propose process improvements for efficiency.
• Provide company-wide technical support.

Job description

Roles & Responsibilities

Main Core Responsibilities

• IT Support: To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.
• Project Coordination: Work closely with team members to ensure timely execution of ongoing projects.
• Data Entry and System Maintenance: Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.
• Emergency Support: Standby for emergencies and critical support requests after regular work hours.
• Process Improvement: Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc.
• Company-Wide Technical Support: Provide technical support across the company.

Intermediate Work (Middle Management Duties)

• Assist in setting up new store - supervise contractors for setup of POS/ E menu/ SOK/ CCTV/ Network
• Assist in IT inventory management and monitoring data backup
• Assist in IT administrations (paperwork & documentations)