IT Support

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore is seeking a candidate to manage the Contact Centre team, ensuring productivity, performance, and service quality. Key responsibilities include reporting, dashboard maintenance, and ensuring team communication. The ideal candidate should have prior IT support experience and excellent skills in Microsoft Office applications. Interested applicants can contact via the provided email.

Qualifications

• Candidate must have prior IT support experience.
• Excellent interpersonal and communication skills required.
• Proficient in Microsoft Office applications essential.

Responsibilities

• Manage productivity, performance, and service quality of the Contact Centre team.
• Generate reports, maintain dashboards, and update workflows.
• Ensure team is briefed on new information promptly.

Skills

IT support experience

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Initiative

Ability to work independently

Job description

Job Responsibilities

• Strong IT skills in Microsoft office programs, Excel, PowerPoint etc; and basic trouble shooting of IT network, WIFI Setup,
• Email setup based on Microsoft Apps
• Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
• Reports to Operation Managers.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Manage the productivity, performance, and service quality of the Contact Centre team.
• Work with respective stakeholders to ensure that all information is being cascaded accurately.
• Provide feedback and recommendations on team performance and productivity.

Requirements

• Prefer candidate with IT support experience.
• Self-driven with excellent interpersonal and communication skills.
• Proficient in Microsoft Office applications.
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision.

Interested applicants, please Email [e-mail]

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.