IT Support Engineer – Tier 1 & 2, Endpoint Security

Randstad Singapore; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Randstad Singapore is seeking a IT support professional to deliver Tier 1 and Tier 2 end-user device support, including desktops, laptops, and mobile hardware. You will manage tickets in the ITSM system, drive root-cause analysis, and assist in service improvements.

Daily duties include device onboarding, software deployment, OS patching, and security enforcement. The role requires at least 1 year of IT experience and a relevant computer science or engineering degree/diploma.

Qualifications

• 1 year IT work experience minimum.
• Degree or diploma in computer science or computer engineering.
• Strong understanding of IT hardware and end-user devices.

Responsibilities

• Deliver Tier 1 and Tier 2 IT support for end-user devices (desktops, laptops, mobile hardware, peripherals).
• Ensure resolution within SLA targets and manage incidents accordingly.
• Oversee ticket lifecycle in ITSM platform and support root-cause analysis for improvements.
• Administer device onboarding, software deployment, OS patching, and compliance checks.
• Enforce endpoint security, access provisioning, device hardening, and audit evidence collection.

Skills

Technical support

Help desk

2nd line IT support

IT hardware

Education

Diploma/Degree in Computer Science or Computer Engineering

Job description

Randstad Singapore is seeking a IT support professional to deliver Tier 1 and Tier 2 end-user device support, including desktops, laptops, and mobile hardware. You will manage tickets in the ITSM system, drive root-cause analysis, and assist in service improvements.

Daily duties include device onboarding, software deployment, OS patching, and security enforcement. The role requires at least 1 year of IT experience and a relevant computer science or engineering degree/diploma.