IT Support Engineer - Desktop & Infra (Singapore)

systemsGo; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

systemsGo is seeking an IT Support Engineer for our Singapore office. The role focuses on desktop engineering support and IT infrastructure maintenance for prestige clients. You will work with a team of professionals to resolve issues and deliver high-quality end-user support.

Ideal candidates have 3-4 years in IT helpdesk or technical support, with a Diploma/Degree in IT. Pro-active, customer-focused individuals with strong communication are encouraged to apply.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred.
• 3-4 years of experience in IT helpdesk/technical support; MNC experience preferred.
• Pro-active, customer focused, and comfortable dealing with end users directly.
• Good communication and inter-personal skills; able to describe issues clearly to users and clients.

Responsibilities

• Provide desktop engineering support to clients.
• Troubleshoot and report critical problems to clients and managers until resolved.
• Maintain and troubleshoot internal IT infrastructure including PC setup.
• Resolve onsite trouble tickets and end-user support issues efficiently with customer focus.
• Support and participate in ad-hoc company initiatives and projects.

Skills

End-user support

Customer-focused

Team player

Proactive

Clear communication

Education

Diploma/Degree in CS/IT

Tools

Microsoft cert

Windows Server

Office 365

VC support (WebEx/Zoom/Polycom)

AD / DNS / DHCP / GPO

WSUS

Networking basics

VDI

Job description

systemsGo is seeking an IT Support Engineer for our Singapore office. The role focuses on desktop engineering support and IT infrastructure maintenance for prestige clients. You will work with a team of professionals to resolve issues and deliver high-quality end-user support.

Ideal candidates have 3-4 years in IT helpdesk or technical support, with a Diploma/Degree in IT. Pro-active, customer-focused individuals with strong communication are encouraged to apply.