Desktop Support Engineer

EPS COMPUTER SYSTEMS PTE LTD; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

EPS Computer Systems Pte Ltd invites an IT Helpdesk professional to join our team in Singapore. You will support internal staff across multiple locations, handle onboarding, and troubleshoot desktop issues, with remote support for regional users.

The role covers device deployment, printers, corporate mobile devices, financial system support, and admin tasks for M365 and SharePoint, LAN/WiFi, file access, backups, and security patching.

Qualifications

• Diploma or degree in IT or related field.
• 2+ years in desktop support or IT helpdesk.
• Proficient in Windows and macOS, Active Directory, and M365.
• Strong communication and problem-solving skills; customer service focus.
• Standby support for after office hours may be required.

Responsibilities

• Deployment and setup of computer for new/existing users.
• Deployment of printers and corporate mobile devices.
• Application support on some financial systems and M365/SharePoint admin support.
• LAN/Wifi, file access, print services, VPN services.
• Asset and backup management; security operations such as patch and antivirus management.

Skills

Windows

macOS

Active Directory

M365

Communication

Problem solving

Customer service

Education

IT-related degree

Job description

Location: Raffles Place/ Suntec

Job Overview

• Provide technical support for internal staff for 2-3 locations
• Responsible for troubleshooting, managing all IT equipment, and handling onboarding processes. May need to support regional users via remote troubleshooting.

Key Responsibilities

• Deployment and setup of computer for new/existing users
• Deployment of Printers
• Corporate mobile devices
• Application support on some financial systems
• M365, Sharepoint administrative support
• LAN/Wifi -Internet/intranet connection services
• File access
• Print services
• VPN services
• Asset and backup management
• Security Operations eg. Patch and antivirus management

Requirements

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and M365.
• Strong communication and problem-solving skills.
• Customer service focus
• Standby support for after offiice hours may be required.