IT Systems Engineer: User Support & Process Improvement

RSM Stone Forest ITrsmsingapore.sg; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

RSM Stone Forest in Singapore seeks a proactive IT support specialist to provide first-level assistance to 1,200 internal users, focusing on infrastructure and security support. You will help set up desktops and laptops following IT policies, document activities in the eTicketing system, and contribute to improving Service Desk processes.

You will also participate in research work as directed by the Manager, collaborating with IT colleagues to enhance efficiency and security across the

Qualifications

• Provide first-level IT support to 1,200 internal users.
• Assist with daily IT management tasks including desktop/laptop setup according to policy.
• Document support activities in the internal eTicketing system.
• Identify improvements to the Service Desk function and IT processes.
• Participate in research work as directed by the Manager.

Responsibilities

• First-level IT support for 1,200 users.
• Assist with desktop and laptop setup per internal IT Policy & Procedures.
• Document support activities in the internal eTicketing system.
• Identify improvements to Service Desk and IT processes.
• Participate in research work as directed by the Manager.

Skills

IT support

Infrastructure management

IT security support

Process documentation

Job description

RSM Stone Forest in Singapore seeks a proactive IT support specialist to provide first-level assistance to 1,200 internal users, focusing on infrastructure and security support. You will help set up desktops and laptops following IT policies, document activities in the eTicketing system, and contribute to improving Service Desk processes.

You will also participate in research work as directed by the Manager, collaborating with IT colleagues to enhance efficiency and security across the