Desktop Support Engineer

IT Solution Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

IT Solution Pte Ltd in Singapore is seeking a Desktop Support Engineer to join the company IT team at our Singapore office. The role focuses on day-to-day end-user support and efficient incident resolution.

The ideal candidate has at least 1 year in IT, a Diploma or Degree in IT/CS, and can travel for projects. We offer a youthful, dynamic team and a contract position of one year with learning opportunities.

Qualifications

• 1 year of IT industry experience.
• Diploma or degree in IT, Computer Engineering or Computer Science.
• Willing to accept a 1-year contract.
• Willing to travel or be deployed for projects.
• Able to learn new technologies and adapt to priorities.

Responsibilities

• Provide 1st to 2nd level desktop support for end-users
• Work closely with customers and resolve issues promptly and efficiently.
• Assist with technical support of desktop PCs, applications and IT peripherals.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Manage hardware and software requisition and inventory.
• Support IT-related activities as requested by users or clients.
• Carry out any other ad-hoc duties.

Skills

Customer service

Troubleshooting

Communication skills

Multitasking

Education

Diploma or Degree in IT

Tools

Microsoft Exchange

Linux

Job description

Position Title

Desktop Support Engineer – IT Firm

Description

IT Solution Singapore is currently looking to appoint a Desktop Support Engineer to join their company IT team in Singapore office.

IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients.

We are a young and dynamic company specializing in IT Solution Services. We are committed to easing your workload by providing various IT needs and enhancement solutions in an innovative way to aid in your business administration.

You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new enhancement solutions to assist in optimizing our clients’ network, IT infrastructure, applications, websites, and online marketing.

Our Mission

To provide customers with the best quality of services at an affordable price and prompt delivery of services.

Our Vision

To become a leading premier IT solution provider, both effective and efficient in providing a comprehensive range of quality IT solution and digital marketing support.

Remuneration is commensurate with qualifications and work experience.

Job Responsibilities

• Provide 1st to 2nd level desktop support for end-users
• Work closely with customer and resolve issues promptly and efficiently.
• Assist customer with technical support of desktop computers, application and related technologies. Support includes perform installation, configuration, migration, upgrading and maintenance of desktop PC, OS, application software and related IT peripherals.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate and provide temporary and/or permanent resolution of incidents escalated.
• Manage hardware & software requisition as well as the inventory for all IT equipment and coordinate for any disposal requisites.
• IT related activities as requested by users on a case-by-case basis or projects requested by client.
• Any other ad-hoc duties assigned.

Requirements

• Min 1 year of working experience in IT industry
• Candidate must possess a Diploma/Degree in IT, Computer Engineering or Computer Science
• Knowledge in Microsoft Exchange / Linux an advantage
• Willing to take on a 1-year contract
• Willing to travel or be deployed for projects
• Able to quickly learn and support new technologies and take on new responsibilities as priorities changes.
• Customer-oriented and able to manage multiple tasks in a fast-paced environment with problem solving skills.