Tier-2 IT Support Engineer

Commit; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Commit in Singapore is seeking a dedicated Tier-2 IT Support Engineer to serve the Singapore site and APAC users. You will deliver timely, professional IT support aligned with policies and SLAs, covering hardware break/fix, imaging, onboarding/offboarding, and ticket handling via the client ITSM system.

This on-site role requires strong English communication, basic networking, device hardening, and security awareness.

Qualifications

• Hardware troubleshooting and break/fix for laptops and accessories.
• Experience with ITSM ticketing and SLA tracking.
• Proficient Microsoft 365 administration and support.
• Okta identity and access management knowledge.
• AV support for conference rooms and meetings.
• Onboarding and offboarding of employees.
• Basic networking and network-room maintenance.
• Awareness of IT security and data privacy controls.
• Professional English communication

Responsibilities

• Provide hardware break/fix support for laptops and devices.
• Handle tickets via the client ITSM system and monitor SLA adherence.
• Administer Microsoft 365 and assist end-users with access issues.
• Manage Okta identities, SSO, and user provisioning.
• Deliver AV support for conference rooms and events.
• Manage onboarding/offboarding processes for new/left employees.
• Maintain equipment inventory and coordinate imaging tasks.
• Daily service reporting and participation in team meetings.
• Assist in weekly inventory reconciliation and reporting tasks.

Skills

Hardware break/fix

ITSM & SLA handling

Microsoft 365 admin

Okta / SSO management

AV conference-room support

Onboarding / offboarding

Networking basics

IT security & compliance

English communication

Tools

Intune

Autopilot

Jamf

Job description

The company is looking for dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with company policies and SLAs - hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.

Responsibilities

• Hardware break/fix for laptops, accessories, and other IT equipment
• AV support for conference rooms
• Maintenance of workstations (docking stations, screens, cables)
• Basic maintenance of the network room (with client-provided instructions)
• Onboarding and offboarding of employees
• IT equipment inventory stocktaking
• Preparation and imaging of laptops for local stock; upkeep of spare laptops
• Handling IT support tickets via the client ITSM system
• Participation in Tier-2 IT support team meetings and training
• Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists

Requirements

Must-have skills

• Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imaging
• ITSM / ticketing & SLA handling (client ITSM system, daily service reporting)
• Microsoft 365 administration & support
• Okta — identity / SSO / access management
• AV / conference-room support
• Onboarding / offboarding of employees
• Networking basics — network-room maintenance (with client instructions)
• IT security & compliance — device hardening, access control, PII handling, media sanitization
• English-language professional support & communication

Nice-to-have skills

• APAC / regional multi-site user support experience
• IT asset / inventory management & stocktaking
• Laptop imaging / MDM tooling (Intune, Autopilot, Jamf)
• Daily reporting, team collaboration & backfill coverage