IT Support Engineer - Remote & Onsite Desk Pro

ITCAN PTE. LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer in Singapore to be the first point of contact for end users. You will provide onsite and remote support, troubleshoot hardware/software issues, and ensure SLA compliance across locations.

The role covers imaging, device deployment, asset management, and documentation. Candidates should have at least a diploma in IT and 1 year of desktop support experience, with strong knowledge of Windows 10/11 and Office 365.

Qualifications

• Experience in desktop support or IT helpdesk environments.
• Familiarity with Windows 10/11 and Office 365.

Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Skills

Desktop support

Windows 10/11

Office 365

IT helpdesk

Remote support

Education

ITE or Diploma in IT/Comp Eng

Tools

Ticketing system

ITSM processes

Remote access tools

Job description

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer in Singapore to be the first point of contact for end users. You will provide onsite and remote support, troubleshoot hardware/software issues, and ensure SLA compliance across locations.

The role covers imaging, device deployment, asset management, and documentation. Candidates should have at least a diploma in IT and 1 year of desktop support experience, with strong knowledge of Windows 10/11 and Office 365.