On-Site IT Support & Desktop Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an IT support professional to diagnose and resolve hardware or software issues on-site. You will consult with users by phone, in person, or via chat to troubleshoot and understand their needs.

The role includes implementing system reconfigurations, recommending patches or upgrades, and documenting procedures. The ideal candidate will perform on-site installations, back up data, upgrade systems when needed, and ensure proper use of technical systems.

Responsibilities

• Diagnose and resolve hardware or software issues.
• Advise users by phone, in person, or chat to troubleshoot.
• Identify and implement needed system reconfigurations.
• Recommend patches, upgrades or enhancements.
• Document support procedures and update records.
• Respond promptly to queries and explain installation and use of technical systems.
• Perform on-site installations, back up data, upgrade systems and install software/hardware.

Skills

Troubleshooting

Customer support

On-site installation

Technical communication

Job description

ITCAN PTE. LIMITED in Singapore is seeking an IT support professional to diagnose and resolve hardware or software issues on-site. You will consult with users by phone, in person, or via chat to troubleshoot and understand their needs.

The role includes implementing system reconfigurations, recommending patches or upgrades, and documenting procedures. The ideal candidate will perform on-site installations, back up data, upgrade systems when needed, and ensure proper use of technical systems.