Desktop Support Engineer — Onsite/Remote

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to be the first point of contact for end users needing IT assistance. You will provide timely desktop support, resolve hardware and software issues, and ensure SLA compliance across multiple locations.

You will handle onsite and remote support, imaging, deployment, asset management, and documentation while adhering to IT policies and security standards. Shift rotations may be required to meet business needs.

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• 1 year of desktop support or IT helpdesk experience.
• Hands-on experience supporting: Windows 10/11; Office 365 is a plus.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Resolve incidents and service requests within SLA timelines.
• Escalate unresolved issues to resolver groups or vendors as needed.
• Perform imaging and re-imaging of devices.
• Support device deployment, replacement and refresh activities.
• Maintain asset inventory and asset management records.
• Update incident and service request records in the ticketing system.
• Create and update standard operating procedures and technical documentation.
• Ensure compliance with IT policies and security standards.
• Respond to Microsoft Windows and Office 365 related issues.
• Support users across multiple sites and locations as required.
• Participate in standby, shift rotations and extended coverage as needed.

Skills

Desktop support

Windows 10/11

Office 365

Troubleshooting

IT helpdesk

Education

ITE/Diploma in IT

Job description

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to be the first point of contact for end users needing IT assistance. You will provide timely desktop support, resolve hardware and software issues, and ensure SLA compliance across multiple locations.

You will handle onsite and remote support, imaging, deployment, asset management, and documentation while adhering to IT policies and security standards. Shift rotations may be required to meet business needs.