IT Support Engineer — Remote & On-Site Troubleshooter

ANRADUS PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

ANRADUS PTE. LTD. in Singapore is hiring an IT Support Engineer to deploy, configure, and troubleshoot applications at customer sites. You will provide remote and on-site technical support, diagnose hardware, software, and network issues, and maintain comprehensive incident records.

You will work at the North-East Tai Seng / MacPherson location, with standard hours and a permanent arrangement. Strong IT qualifications and communication skills are required.

Qualifications

• ITE, Diploma, or equivalent qualification in Engineering, Information Technology, or a related field.
• Experience in on-site deployment, debugging, and technical customer support.
• Strong knowledge of network setup and troubleshooting.
• Familiar with Windows Command Line and IIS.
• SQL knowledge is advantageous.
• Good written and verbal communication skills.
• Strong teamwork, problem-solving, and task management skills.

Responsibilities

• Deploy, configure, and troubleshoot applications at customer sites.
• Provide remote and on-site technical support to customers.
• Diagnose and resolve hardware, software, and network-related issues.
• Handle customer enquiries and provide solutions for product and service issues.
• Perform network setup, Windows command-line, and IIS troubleshooting.
• Maintain records of customer enquiries, incidents, and resolutions.
• Generate system logs, usage reports, and bug reports.
• Work with software developers to resolve complex technical issues.
• Keep updated on system changes, product information, and technical updates.

Skills

On-site deployment

Technical customer support

Network troubleshooting

Windows Command Line

IIS troubleshooting

SQL knowledge (advantage)

Teamwork

Education

ITE/Diploma or equivalent

Tools

Windows IIS

Job description

ANRADUS PTE. LTD. in Singapore is hiring an IT Support Engineer to deploy, configure, and troubleshoot applications at customer sites. You will provide remote and on-site technical support, diagnose hardware, software, and network issues, and maintain comprehensive incident records.

You will work at the North-East Tai Seng / MacPherson location, with standard hours and a permanent arrangement. Strong IT qualifications and communication skills are required.