Desktop IT Support Engineer (Onsite & Remote)

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks an IT Support Analyst to provide onsite and remote end-user support for desktops, laptops, software, and peripherals.

You will diagnose and resolve hardware and software incidents within SLAs, log and track tickets, and escalate complex issues when needed. You will contribute to imaging, deployment, upgrades, and documentation, while ensuring IT security policies and procedures are followed.

Qualifications

• Minimum ITE or Diploma in IT, Computer Engineering or related discipline.
• At least 1 year of desktop support or helpdesk experience.
• Hands-on experience with Windows 10/11 and Office 365.
• Familiarity with IT ticketing systems and ITSM processes.
• Knowledge of networking basics and peripherals.

Responsibilities

• Provide onsite and remote technical support to end users for desktop, laptop, software, and peripherals.
• Diagnose, troubleshoot, and resolve hardware and software incidents within SLAs.
• Log, track, and manage incidents via the IT ticketing system.
• Escalate complex issues to appropriate teams or vendors.
• Perform imaging, installation, and configuration of desktops and laptops.
• Assist with IT equipment deployment, upgrades, and refresh activities.
• Support Windows 10/11 and Office 365 applications.
• Maintain asset inventory and documentation.
• Ensure compliance with IT security policies and procedures.
• Provide IT support across customer sites as required.
• Participate in rotational shifts and extended coverage when necessary.

Skills

Customer service skills

Troubleshooting

Communication skills

Time management

Organizational skills

Independent and team player

English proficiency

Education

ITE or Diploma in Information Technology

Tools

IT ticketing system

Remote support tools

Windows 10/11 support

Job description

ITCAN PTE. LIMITED in Singapore seeks an IT Support Analyst to provide onsite and remote end-user support for desktops, laptops, software, and peripherals.

You will diagnose and resolve hardware and software incidents within SLAs, log and track tickets, and escalate complex issues when needed. You will contribute to imaging, deployment, upgrades, and documentation, while ensuring IT security policies and procedures are followed.